岗位职责:
1、组织并主持召开本部门工作例会;制定前厅部的规章制度,完善部门运 作;制订本部门月度、年度工作计划;提交本部门月度、年度工作总结;检 查督促前厅部各分部完成每月采购计划及每月仓库物资领料计划。
2、在总经理的领导下,执行及汇报酒店优惠房价、折扣、公司信用协议等 事宜;利用意见箱给予的反馈和建议促进工作的改善,完成会员招募指标及 邮件调查;向客人(潜在客户)积极的推荐酒店的各项设施。
3、处理前厅部的各种重大决策性事情,处理酒店对外邮件。
4、接受专项任务和临时性任务,根据要求进行轮班,服从节假日的政策和 措施;参与重要宾客的接待。
5、控制前厅部成本,严格掌管各分部领货物品及数量,审核前厅部日常费 用,电话费,做好易耗品每月统计;合理利用人力资源,充分发挥员工的能 动性和主动性。
6、检查前厅部各分部的工作计划完成情况,督导前厅部接待客人的服务质 量,为商务客人提供优越的商务设施,协调前厅部与其他部门的关系,发现 问题需及时向上反映,并相互沟通,予以解决。 7、计划、组织部门的工作,督导部署工作的开展并评核部门的工作业绩及 待业表现,对下属进行绩效评估、试用评估及年终评估,报总经理审批;培 训直接部署并督导对间接部署的培训,提升本部门人员的素质。
8、熟悉所有的酒店设施和服务;熟悉并遵照各项标准服务流程(SOP)作业; 熟悉并遵守酒店及本部门各项管理规章制度(P&P),保持员工手册上所列正 确的仪容仪表。
9、保障酒店、人员的财产安全。
岗位要求:
1、大专以上相关专业学历或本科任 何专业学历。
2、五年以上前厅管理工作经验。
3、可以熟练操作计算机系统、办公软件、网络软件系统,可以熟练的用粤语,英语与客人进行沟通。
工作时间:
行政班,必要时需顶班
月休 6 天
工作地点:
广东茂名、广西贺州,均招
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