• 五险一金
• 节日礼物
• 带薪年假
• 岗位晋升
• 管理规范
• 领导好
• 人性化管理
• 免费工作餐
• 定期体检
• 意外险

作为连接中国市场和海外酒店的关键桥梁，通过有效的市场推广和卓越的客户服务，提升海外酒店在中国市场的品牌知名度和收入，并确保中国宾客获得高品质的入住体验。
1. Market operation and brand promotion
市场运营与品牌推广
 
Be responsible     for formulating and implementing the annual/quarterly online marketing     plan for the Chinese market to support the performance targets of four     overseas hotels.
负责制定并执行针对中国市场的年度/季度线上营销计划，以支持海外酒店的业绩目标。
 
Set     monthly/quarterly KPIs for third-party operation agencies, and control     their operation directions, online marketing activity planning, KOL/KOC     cooperation, etc.
对合作第三方代运营机构制定月度/季度KPI，对其运营方向、线上营销活动策划、KOL/KOC合作等进行把控。
Manage the contentplanning, creation, release, interaction and data analysis of third-partyoperation agencies on mainstream social media platforms in China (including butnot limited to Xiaohongshu, Douyin, wechat Video Account and Weibo), andcontinuously enhance the influence of accounts and fan stickiness.
管理第三方代运营机构对中国主流社交媒体平台（包括但不限于小红书、抖音、微信视频号、微博）的内容策划、创作、发布、互动与数据分析，持续提升账号影响力和粉丝粘性。
2. Sales support communicates with customers
销售支持与客户对接
 
As the main     contact window for customers in the Chinese region, we answer customers'     inquiries about hotel services, facilities, local tourism, etc. through     various channels such as wechat, email and phone.
作为中国区客户的主要对接窗口，通过微信、邮件、电话等多种渠道，解答客户关于酒店服务、设施、当地旅游等咨询。
 
Visit and     contact local chambers of commerce and large companies to introduce     customers and expand the Chinese market.
拜访联系当地商会及大型公司，引入客源，拓展中国市场。
3. Guest relationship maintenance and experience improvement
宾客关系维护与体验提升
 
Establish and     maintain VIP customer profiles in China, and provide personalized services     and care.
建立并维护中国VIP客户档案，提供个性化服务和关怀。
 
Assist domestic     clients in coordinating their reception upon arrival at overseas hotels to     ensure that key clients and long-stay guests have a pleasant experience.
协助国内客户抵达海外酒店后的接待协调工作，确保关键客户和长住客获得良好体验。
 
Proactively     collect feedback from Chinese guests during their stay and after     check-out, regularly sort out and analyze it, and submit it to the     overseas hotel management team, along with suggestions for improvement.
主动收集中国宾客在入住期间及离店后的反馈，定期整理分析并提交给海外酒店管理团队，提出改进建议。
 
Handle or assist     in handling urgent matters or complaints from Chinese guests, and play the     role of a cross-cultural and cross-language communication bridge.
处理或协助处理中国宾客的紧急事务或投诉，扮演好跨文化、跨语言的沟通桥梁角色。

Job qualification
任职资格
1.      Bachelor's degree or above, majoring in marketing, tourism and hotelmanagement, business English, media or related fields is preferred.
本科及以上学历，主修市场营销、旅游酒店管理、商务英语、传媒等相关专业者优先。
2.      With experience in digital marketing promotion in the Chinese market, Ihave independently operated social media accounts such as Xiaohongshu andDouyin.
具备中国市场数字化营销推广经验，独立运营过小红书、抖音等社交媒体账号。
3.      Those who understand the KOL/KOC cooperation process and have certainmedia resources are preferred.
了解KOL/KOC合作流程，具备一定的媒体资源者优先。
4.      Have the ability to handle customer inquiries, complaints and urgentmatters, pay attention to service details and be committed to improvingcustomer satisfaction.
有处理客户咨询、投诉及紧急事务的能力，注重服务细节，致力于提升客户满意度。
5.      Accept overseas work locations and have strong adaptability andindependence.
接受国外工作地点，有较强的适应性及独立性。

绿岩文旅成立于2022年5月，注册于重庆渝中区，为新加坡外商投资企业，控股股东ROYAL EMERALD REALTY PTE.LTD.持股。本项目源自解放碑核心商圈的原解放碑洲际酒店，与WFC遥街对望，占据绝版地段。作为城市地标级酒店，承载着无数人的城市记忆与商旅情怀。其坐拥 398 间优质客房基底，地理位置得天独厚，客流与配套资源优势显著。我司成功竞得该核心资产后，重磅引入万豪集团旗下顶奢品牌进行全面焕新。目前项目正处于高标准设计改造阶段，将融合国际顶奢服务理念与在地文化特色，打造集高端住宿、精致餐饮、商务会务于一体的城市高端旅居新标杆。我们诚邀怀揣匠心与梦想的行业精英加入，共赴这场城市地标升级之旅，携手铸就高端酒店新典范，共创职业发展新高度！