招聘Duty Manager 值班经理_雄安索菲特酒店招聘信息-最佳东方

Job Purpose 职位描述

Majorly focuses in lobby, supports Front Desk, Service Center, Executive Floor and Concierge during daily operation，also assists the management team in the daily managerial tasks for the Front Office, ensuring a seamless experience for the guest in all areas. Recognizes and maintains relationship with guests, also need solve guest complaint or request in a professional way.

值班经理主要专注于大堂，同时为前台、总机、行政楼层和礼宾部的日常运营提供工作支持，并通过协助管理层完成部门日常管理工作来确保客人在所有区域内的体验。同时需要认知和维护与客人之间的关系，并以专业的方式处理客人的投诉或要求。

Primary Responsibilities 主要职责

· Well patrol lobby, monitor all service in lobby within standard and polite way.

良好管理大堂区域，确保所有服务按照服务标准并礼貌有序。

· Master all emergency procedures and well handle crisis management.

掌握各种应急程序，有效进行各种危机处理。

· Management of the guest service experience / personalization.

确保个性化服务以提升客人体验。

· Professioal to handle guest complaints and record.

专业的处理宾客投诉并记录汇报。

· Maintain the close relationship with guest and ensure the guest is satisfy consistently.

维护与客人之间亲近的关系，确保客人始终如一的满意。

· Ensures high standards of personal presentation & grooming.

确保始终都有高标准的个人形象和仪容仪表。

· Ensure wherever possible that colleagues are provided with a work place free of discrimination, harassment and victimization.

确保提供给同事们一个没有歧视、骚扰和危险的工作环境。

Knowledge and Experience 知识和经验

· Diploma or Degree preferably in hospitality or related field

酒店管理或相关专业的本科或专科学历

· Minimum two (2) years relevant experience in a similar position in a renown international hotel brand

在知名国际酒店内从事至少两年类似岗位的经验

· PMS and Office software knowledge

熟悉并掌握Opera酒店管理系统和各类办公软件

· Excellent oral and written skills in Mandarin and English

优秀的中英文听说读写能力

· How to manage guest experience, understands and can use reporting RPS, etc.

了解如何管理宾客体验系统，并可熟练使用报表工具对其进行分析

雄安索菲特酒店座落于雄安新区中心区域，是新区首家国际奢华酒店，将东方浪漫的诗画美学与法式优雅的现代奢华恰到好处地融入酒店每一处空间。酒店拥有512间舒适客房，3间别具个性的餐厅和乐吧，总面积3050平方米宴会与会议场地，沉浸式健身水疗休闲设施，为全球旅客提供精致优雅的非凡体验，尽享法式生活的乐趣。 Located in central Xiong’An, Sofitel Xiong’An is the first international luxury hotel in the New Area. A fusion of oriental romantic art of poetry and painting and timeless French elegance permeates every aspect of the hotel. Sofitel Xiong’An offers 512 tranquil rooms and suites, 3 exquisite restaurants and Le Bar, 3,050 square meters of flexible space for meetings and events, as well as modern spa and fitness facilities. Indulge in the magnificent stay, and discover the French art de vivre that makes the hotel so unique.