招聘One-click Service Center Supervisor/Agent 一键式服务中心主管/接待员

Job Purpose 职位描述

To handle all reservation requests promptly, in a friendly and efficient manner ensuring that all required information be secured to provide maximum Guest Satisfaction. To assist the One-click Service Center Manager monitor department daily operations and process.

以友好并有效率的处理所有的预订及电话要求，确保所有要求能够得到客户的最大满意度,协助一键式服务中心经理管理日常工作。

Primary Responsibilities 主要职责

· Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.

积极参与部门日常运营，保证客人或同事的问题能够在最短的时间内以专业的方式得以解决。

· Be familiar with all guest services, daily events and functions within the hotel and to ensure on shift Service Center colleagues are also adequately furnished with such information, and serve as a general guest information source.

熟悉酒店内所有对客服务项目和活动信息，并保证当班总机的同事都能提供这样的信息，并成为客人获取此类信息的来源。

· Ensures that all guests’ wake up calls, messages, mail and fax are handled and distributed properly.

保证正确处理所有客人的叫醒、留言、邮件及传真。

· Responsibility for all in house guest telephone bills in accurate.

责任与检查酒店所有住客电话账单的准确性。

· Handle the room reservation , and fax back to OTA if necessary.

接受酒店房间的预订工作，并在需要的时候给网络订房渠道回复预订传真。

Knowledge and Experience 知识和经验

· Have more than one year’s work experiences of Reservations Dept. in hotel

具有一年以上预订部工作经验

· Possess the language and write skills, and type and operate the computer skillfully.

具有一定的语言文字能力，并能熟练进行打字和电脑操作

· Mastering statistics and secretary knowledge

掌握一定统计、文秘等知识

· Possess the foreign language reading and writing skill, have ability to deal with every kind of documents and data

具有一定英语阅读及书写能力，能够处理中英文各类文件、资料等

· Know well about the Reservations Dept. business activities and assist the task of each position

熟悉预订部业务，协助各岗位工作

· Possess the ability about the public and social communication

具备一定的公共社交能力

· Master Opera System

熟练操作系统（Opera）

雄安索菲特酒店座落于雄安新区中心区域，是新区首家国际奢华酒店，将东方浪漫的诗画美学与法式优雅的现代奢华恰到好处地融入酒店每一处空间。酒店拥有512间舒适客房，3间别具个性的餐厅和乐吧，总面积3050平方米宴会与会议场地，沉浸式健身水疗休闲设施，为全球旅客提供精致优雅的非凡体验，尽享法式生活的乐趣。 Located in central Xiong’An, Sofitel Xiong’An is the first international luxury hotel in the New Area. A fusion of oriental romantic art of poetry and painting and timeless French elegance permeates every aspect of the hotel. Sofitel Xiong’An offers 512 tranquil rooms and suites, 3 exquisite restaurants and Le Bar, 3,050 square meters of flexible space for meetings and events, as well as modern spa and fitness facilities. Indulge in the magnificent stay, and discover the French art de vivre that makes the hotel so unique.