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岗位职责/职位描述
Job Purpose 职位描述
To ensure guest satisfaction by providing excellent food and beverage service, in a friendly, competent and professional manner, maximizing guest’s experience. Promoting a fun work environment and being a team player.
无论在餐厅或是酒吧为客人提供五星级的殷勤好客餐饮服务,最大限度的令客人满意。每位人才都会通过一线水准的服务,娴熟的专业水准为客人提供出色的餐饮服务,确保客人满意。营造健康的工作环境并融入其中。
Primary Responsibilities 主要职责
· Attends to guest complaints, requests or inquiries regarding beverage and services.
关注客人关于饮料和服务的投诉,请求或询问。
· Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks, discusses the same with the Manager.
保留合理的销售记录,在合适的记录本上记录客人投诉、解决办法及所涉及人员或设备,并与经理讨论。
Knowledge and Experience 知识和经验
· Must be well-presented and professionally groomed at all times
始终保持良好和专业的形象
· Attention to detail and strong interpersonal skills to deal with diverse talent
注重细节,良好的人际交往能力,能够和不同的人才相处
雄安索菲特酒店座落于雄安新区中心区域,是新区首家国际奢华酒店,将东方浪漫的诗画美学与法式优雅的现代奢华恰到好处地融入酒店每一处空间。酒店拥有512间舒适客房,3间别具个性的餐厅和乐吧,总面积3050平方米宴会与会议场地,沉浸式健身水疗休闲设施,为全球旅客提供精致优雅的非凡体验,尽享法式生活的乐趣。 Located in central Xiong’An, Sofitel Xiong’An is the first international luxury hotel in the New Area. A fusion of oriental romantic art of poetry and painting and timeless French elegance permeates every aspect of the hotel. Sofitel Xiong’An offers 512 tranquil rooms and suites, 3 exquisite restaurants and Le Bar, 3,050 square meters of flexible space for meetings and events, as well as modern spa and fitness facilities. Indulge in the magnificent stay, and discover the French art de vivre that makes the hotel so unique.