【岗位职责】
1、掌握客房预订情况,向部门经理报告重要团体和客人的订房情况,检查VIP通知单的发送情况,负责VIP接待工作的落实。
2、处理前台工作中的差错,处理宾客有关投诉。
3、负责前台财产、设备的使用管理和保养工作,及各类资料的收集、存档及管理工作。
4、检查每日的报表是否有误,并及时纠正。
5、建立体质良好的宾客关系,努力增加客房销售。
【岗位要求】
1、大专以上学历,有同岗位工作经验2年以上;
2、有良好的团队领导精神及执行力,工作认真负责,作风正派;
3、熟练掌握前厅部工作的各个环节和程序;
4、身体健康,品貌端正,气质高雅;
5、掌握酒店管理基础知识,善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。
雄安温德姆酒店坐落于国家级新区-河北雄安新区,毗邻国家5A级景区白洋淀,距离大兴国际机场约100公里,仅需1小时车程,距白洋淀高铁站约5公里,仅需10分钟车程。酒店位置便利通达,紧邻雄安智汇体验中心。 酒店标志性建筑彰显城市魅力,独具匠心的设计理念将淀泊风光与当代典雅艺术巧妙融合。383间舒适雅致的现代智能客房及套房,透过落地窗城市景观尽收眼底,55寸高清液晶电视、AI智能管家、飞利浦空气净化器、戴森吹风机等高端设施一应俱全。流连于富有格调的大堂酒廊,尽享精致餐点、创意酒水饮品带来舒缓放松的静谧时刻。元素·全日制餐厅,提供无国界美食及融入本地特色的创意美馔、西式烧烤和甘美海鲜。御宴·中餐厅以咸鲜纯正的鲁菜为主,融合新鲜海鲜和本地食材,演绎美食之味。 健身中心配备完善,明亮通透的全景恒温泳池采用24小时水处理系统。此外,酒店拥有总面积达1700平方米的综合性会议空间,包括配备P2.5 LED屏的840平米无柱式可拆分大宴会厅,8间面积不等的会议室。落地玻璃窗的设计增添了空间的格调,令多功能会议场地具备良好的室内自然采光,是您会议与活动的优选之地。 Wyndham Xiongan locates in Xiongan New Area, Hebei Province, adjacent to Baiyangdian, a national 5A scenic spot. It is about 100 kilometers (1-hour drive) from Daxing International Airport, and 5 kilometers (10 min drive) away from Baiyangdian high-speed railway station. Conveniently steps away from Xiongan Zhihui Experience Center, the hotel is an ideal place for upscale business and entertainment. The hotel's landmark building, with the stylish design concept integrating the lake scenery and contemporary elegant art, stands as the charm of the city image. Enjoy the panoramic views of the city, and quiet moments in the comfort of 383 rooms, decorated with modern smart facilities such as a 55-inch HD LCD TV, AI intelligent butler, Philips air purifier, and Dyson hair dryer. Indulge in a casual, relaxed moment at Lobby Lounge, and enjoy a freshly baked pastry alongside the finest selection of wines and drinks. At Element · All Day Dining, we offer extensive global delights, seafood, and BBQ by selecting fresh ingredients and temps with the wonderful taste of modern ideas subtly into every dish. Yu · Chinese restaurant brings you both the flavors and feelings of authentic Shandong cuisine, presenting an integration of fresh seafood and local ingredients. Release the strains of travel and bring new energy to the day at Fitness Center, an invigorating environment with state-of-the-art fitness equipment as well as a panoramic indoor swimming pool equipped with a 24-hour water treatment system. From the splendor pillar-less, 840 square meters ballroom equipped with P2.5 LED to the 8 modern sophistication of meeting rooms, over 1,700 square meters of flexible space are at your disposal. The design of the floor-to-ceiling glass window adds to the style of the space, as well as enhances the indoor natural lighting, providing an ideal place for conferences, gatherings, and social activities.