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· Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务
· Promote the Hotel’s (and ICHG generally) products and services
推销酒店（以及整个洲际酒店集团）的产品和服务
· Maintain a high level of product and service knowledge about all ICHG Hotels in your region
充分了解所在地区的洲际酒店集团成员的产品和服务
· Develop and maintain a regular pattern of sales calls
发展和保持定期进行销售拜访的模式
· Prepare and execute action plans which increase reservation sales and associated business
准备和执行增加预订销售和相关业务的工作计划
· Record and process reservations made by phone/fax/email
记录和处理通过电话，传真，电子邮件进行的预订
· Accept wait list reservations
接受等候单上的客人预订
· Process amendments to reservations such as extensions, early departures, etc
修改延期和提前离店等特殊情况的预订记录
· Manage “no show” reservations by investigation and recording of same
调查和记录未按预订抵店的预订情况
· Record special billing arrangements for groups and conventions
对团组或会议的特别账单安排进行记录
· Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
与前厅部经理或财务经理联系要求信用审批的预订事宜
· Maintain knowledge of special rates/ offers/ promotions
掌握关于特价，酬宾，促销活动的信息
· Monitor reservation levels and inform Managers of current and future occupancy rates
监测预订情况，并向经理通报目前和将来的入住率
· Prepare reports as requested (eg to travel agents, business houses etc)
按照要求准备报告（如给旅行代理人和商业机构的报告等）
· Prepare reservation sales reports
准备预订销售报告
· Handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services
处理进出酒店的电话、传真以及设备和电话线租用及其它电信服务
· Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.
调查关于电信服务部及话务员和技术人员的投诉并采取相应措施
· Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions
制订工作计划以实现目标，定期将实际成绩与所定目标进行对比，并采取必要的纠正措施
· Establishes and maintains effective teammate relations
与同事建立并保持良好的工作关系
· Organizes and conducts regular meeting for all Telecommunication staff to facilitate communication and a smooth operation
组织和召开由所有电信部工作人员参加的会议，以加强交流和保证业务的顺利进行
· Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly
对所有设备、软件、硬件进行管理和监测，并确保其安装和运转良好
· Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed
确保所有电信设备的维护均得到有效外包，并对其实施预防性维护
· Maintains up to date list of all telecommunication equipment
更新列有所有电信设备的清单
· Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report
监测程控交换机，语音邮件，通信呼叫统计软件的运转情况，并將设备运转报告的登記在日志上
· Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager
就软件出现的问题进行调查，并向供应商提交报告，与酒店系统部经理协调界面问题的解决
· Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards
保持适当记录，以处理酒店计费系统中的电话，并按照品牌最低标准保持客房情况记录
· Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses
保管用户文件、程控交换机系统报告、电话清单、租赁线路的编号方案租赁合同、维护工作外包合同和当地执照
· Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel.
进行程控交换机数据库编程以及常规服务变更，以控制所有酒店内所有电话机的服务等级
· To attend Telecommunication seminar, product knowledge, presentation, organized by the external bodies
参加由外单位组织的电信研讨会、产品知识讲座和演示。
· Performs related duties and special projects as assigned
完成被分派的相关工作任务和特殊项目
· Conducts shift briefings to ensure hotel activities and operational requirements are known
进行交接班说明工作，确定了解酒店活动和运营要求
· Complete other tasks assigned by department manager/direct leader.
完成部门经理/直接上级交代的其他工作。
· The hotel reserves the right to adjust and update the job description of this position.
酒店保留调整和更新本岗位职责的权力。
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酒店业--国际高端酒店/5星级
100-499人
私营．民营企业
合肥滨湖voco酒店位于滨湖新区云谷创新园，毗邻巢湖北岸，北侧方兴大道是连接合肥包河区、滨湖新区、经开区、肥西县、高新区到新桥国际机场重要的交通主干道。东侧徽州大道是连接合肥老城区与滨湖新城的交通大动脉。附近有滨湖国际金融后台基地板块、滨湖国际会展中心、合肥融创主题乐园、滨湖森林湿地公园、安徽名人馆、安徽省科技馆、渡江战役纪念馆、安徽省美术馆、安徽创新馆等。酒店附近交通便利，驱车15分钟可抵达合肥融创茂、滨湖银泰城、首创奥特莱斯等多个商圈；可通过城市轨道交通1号线、5号线到达合肥南站、合肥汽车南站；驱车10分钟即可抵达京台高速/方兴大道高速，方兴大道快速路直达合肥新桥国际机场。合肥滨湖voco酒店拥有205间高端舒适的客房及套房，酒店将科技、自然、艺术融入设计和体验里，兼具商旅与旅行属性。宾客可以从灵动别致的色彩风格，以及智能、环保、舒适的住享体验，感受合肥滨湖voco酒店与众不同、妙趣迷人的个性化特点和这一座城市的时尚与活力。酒店客房采用全智能可控系统，全自动窗帘，智能灯光，智能电视机，均可语音控制多种模式。从奢华的品牌洗浴用品Elemis到高品质“Slumberland”品牌床垫，为宾客提供如云端舒适的睡眠环境；更有配置意大利著名品牌“Technogym”健身房及瑜伽室，让您悠然自在，享受富有质感的独处时光，感受生活的无限可能。酒店大堂是一个多功能大堂，充满活力的酒吧和特色餐厅全天候为宾客时刻准备，从一杯晨间拿铁，到一口睡前小酌，为宾客提供闲趣兼具的多元选择，打造丰富多姿的体验，创造难以忘怀的回忆。二层ADD餐厅和十个精致粤菜“有局”包厢，环境优雅，品种丰富，满足不同餐饮需求。合肥滨湖voco酒店拥有多个多功能会议场地，500㎡的大宴会厅及四个会议室，可轻实现多种场景的会务需求，酒店更有专业的会务团队针对各类会务需求定制个性化方案，随时随地地提供现场支持，激发您的灵感，助力会务活动精彩圆满。在合肥滨湖voco酒店，我们贴心周到，惬意自在，妙趣迷人的品牌个性特质，为您带来舒适而愉悦的体验，让您随心乐享曼妙时光。 Hefei Binhu voco Hotel is located in Yungu Innovation Park, Binhu New Area, adjacent to the north bank of Chaohu Lake. In the north, Fangxing Avenue is an important main road connecting Hefei Baohe District, Binhu New Area, Economic Development Zone, Feixi County, High-tech Zone to Xinqiao International Airport. Huizhou Avenue on the east side is the main traffic artery connecting the old city of Hefei and Binhu New City.Nearby, there are Binhu International Financial background base plate, Binhu International Convention and Exhibition Center, Hefei Sunac Theme Park, Binhu Forest and Wetland Park, Anhui Hall of Fame, Anhui Science and Technology Museum, Cross the River Campaign Memorial Hall, Anhui Art Museum, Anhui Innovation Museum and so on.The hotel has convenient transportation, with 15 minutes drive to Hefei Sunac Mao, Binhu Yintai City, Capital Outlets and other business districts; Hefei South Station and Hefei South Automobile Station by Metro Line 1 and Line 5; 10 minutes drive to Beijing-Taiwan Expressway / Fangxing Avenue Expressway, and Fangxing Avenue Expressway to Hefei Xinqiao International Airport.Hefei Binhu voco hotel has 205 high-end and comfortable rooms and suites, the hotel integrates technology, nature, art into the design and experience, both business travel and travel attributes. Guests can enjoy from the smart and unique color style, as well as intelligent, environmental protection and comfortable living experience, feel the unique personalized characteristics of Hefei Binhu voco hotel, interesting and the fashion and vitality of the city.Hotel rooms use fully intelligent controllable system, automatic curtains, intelligent lighting, smart TV, can voice control a variety of modes. From luxury brand bath products Elemis to high quality "Slumberland" brand mattress, to provide guests with cloud comfortable sleep environment, more famous Italian brand "Technogym" gym and yoga room, let you leisurely, enjoy the simple time alone, feel the infinite possibilities of life.The hotel lobby is a multi-functional lobby with vibrant bars and specialty restaurants, all ready for guests, from a morning latte to a bedtime drink, providing guests with diverse options, creating a colorful experience and creating unforgettable memories. The ADD restaurant on the second floor and Ten exquisite Cantonese food boxes, elegant environment, rich varieties, to meet the needs of different catering.Hefei Binhu voco hotel has multiple multi-functional conference venue, 500 ㎡ big banquet hall and four multi-functional conference room, can realize a variety of scenarios meeting requirements, the hotel more professional meeting team for all kinds of meeting demand custom personalized scheme, provide on-site support anytime and anywhere, and to inspire your inspiration, power meeting activities.In Hefei Binhu voco Hotel, we are thoughtful, comfortable, interesting and charming brand personality characteristics, to bring you a comfortable and pleasant experience, let you enjoy the wonderful time. Hefei Binhu voco Hotel is located in Yungu Innovation Park, Binhu New Area, adjacent to the north bank of Chaohu Lake. Nearby, there are Binhu International Financial hub, Binhu International Convention and Exhibition Center, Hefei Sunac Theme Park, Binhu Forest and Wetland Park, Anhui Hall of Fame, Anhui Science and Technology Museum, Cross the River Campaign Memorial Hall, Anhui Art Museum, Anhui Innovation Museum and more. The hotel features 205 elegant and spacious guest rooms and suites, integrates latest technology seamlessly into the design of the space. Fine dining, unparalleled service and luxury make it the ideal choice for discerning travellers. Hotel rooms are equipped with automatic curtains, intelligent lighting, smart TV system ,elegant rooms have contemporary décor, separate shower room and bathroom. These spacious rooms offer magnificent views over the city and feature a comfortable sofa and work desk. There are two marble bathrooms, one with walk-in shower and the other with a stand-alone bath.The hotel lobby is a multi-functional space with vibrant bars and specialty restaurants, providing guests with diverse options, creating a memorable experience and unique memories.Hefei Binhu voco hotel has multiple multi-functional conference venue, 500 ㎡ big banquet hall and four multi-functional conference room, can meet a variety of meeting requirements.
