· Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
按照部门的规范和程序提供高标准的餐饮服务。
· Communicates to his/her superior any difficulties, guest comments and other relevant information
与上级领导交流有关疑难,客人意见和其它相关信息。
· Establishes and maintains effective employee working relationships
与员工建立并保持良好的工作关系。
· Attends and participates in daily briefings and other meetings as scheduled
参加和参与每日的例会和其它计划好的会议。
· Attends and participates in training sessions as scheduled
参加和参与计划好的培训课程。
· Prepares for service by ensuring:
确保部门的以下各项工作就绪为客人提供服务:
o Grooming is impeccable and in accordance with ICHG personal presentation standards
遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
o Outlet equipment is clean
设备干净
o Equipment is sorted and stored
设备分类且存放好
o Glassware is polished
玻璃器皿擦亮
o Flatware is polished
擦亮餐具
o China is clean
清洁瓷器
o Waiter stations are prepared
准备好服务台
o Cutlery is placed for buffet and table service
摆放好自助餐桌上的餐具
o Tables are set
摆设好餐台
o Reservations are read and familiarized
阅读并熟悉预订
o Special occasions are ready
准备好特别活动
o Music is on
放音乐
o Lighting is on
开灯
o Outlet is ready for service and guest comfort
酒吧准备就绪为客人提供舒适的服务。
· Carries out effective service by ensuring:
高效的提供服务:
o Guests are greeted and seated
迎宾并安排客人就坐
o Daily specials are explained and upsold
说明并推销每日特价
o Food orders are processed accurately
准确的下餐单
o Trays and tray jacks are effectively used
有效的利用托盘和托盘架
o Food orders are taken quickly
快速的为客人写餐单
o Payment methods are handled accurately
确的处理付款方法
o Working areas are cleaned and re-set quickly
快速的清洁工作区和重新布置
o Bar is clean
清洁的酒吧
o Used ashtrays are regularly cleaned
定时清理用过的烟灰缸
o Guests are conversed with in relation to the food and beverage products
与客人谈论有关的餐饮产品
· Carries out effective beverage service by ensuring:
通过确保以下内容高效的提供饮品服务:
o Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
遵守酒精饮料服务归定,推销饮料并定时为客人续酒。
o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
与客人谈论葡萄酒,建意葡萄酒的品种和风格,写单和为客人送酒
o Promoting and selling cocktails to guests
向客人推销鸡尾酒
o Making and presenting cocktails
调配和装饰鸡尾酒
o Coffee and tea is served hot and in accordance with standard
按规范提供热的咖啡和茶
· Take appropriate action to resolve guest complaints
正确处理客人的投诉。
· Food and beverage stock is stored in relation to hotel procedures
按照酒店的规定存储餐饮存货。
· Performs related duties and special projects as assigned
承担相关的职责和安排的特别项目。
· Complete other tasks assigned by department manager/direct leader.
完成部门经理/直接上级交代的其他工作。
· The hotel reserves the right to adjust and update the job description of this position.
酒店保留调整和更新本岗位职责的权力。
合肥滨湖voco酒店位于滨湖新区云谷创新园,毗邻巢湖北岸,北侧方兴大道是连接合肥包河区、滨湖新区、经开区、肥西县、高新区到新桥国际机场重要的交通主干道。东侧徽州大道是连接合肥老城区与滨湖新城的交通大动脉。附近有滨湖国际金融后台基地板块、滨湖国际会展中心、合肥融创主题乐园、滨湖森林湿地公园、安徽名人馆、安徽省科技馆、渡江战役纪念馆、安徽省美术馆、安徽创新馆等。酒店附近交通便利,驱车15分钟可抵达合肥融创茂、滨湖银泰城、首创奥特莱斯等多个商圈;可通过城市轨道交通1号线、5号线到达合肥南站、合肥汽车南站;驱车10分钟即可抵达京台高速/方兴大道高速,方兴大道快速路直达合肥新桥国际机场。合肥滨湖voco酒店拥有205间高端舒适的客房及套房,酒店将科技、自然、艺术融入设计和体验里,兼具商旅与旅行属性。宾客可以从灵动别致的色彩风格,以及智能、环保、舒适的住享体验,感受合肥滨湖voco酒店与众不同、妙趣迷人的个性化特点和这一座城市的时尚与活力。酒店客房采用全智能可控系统,全自动窗帘,智能灯光,智能电视机,均可语音控制多种模式。从奢华的品牌洗浴用品Elemis到高品质“Slumberland”品牌床垫,为宾客提供如云端舒适的睡眠环境;更有配置意大利著名品牌“Technogym”健身房及瑜伽室,让您悠然自在,享受富有质感的独处时光,感受生活的无限可能。酒店大堂是一个多功能大堂,充满活力的酒吧和特色餐厅全天候为宾客时刻准备,从一杯晨间拿铁,到一口睡前小酌,为宾客提供闲趣兼具的多元选择,打造丰富多姿的体验,创造难以忘怀的回忆。二层ADD餐厅和十个精致粤菜“有局”包厢,环境优雅,品种丰富,满足不同餐饮需求。合肥滨湖voco酒店拥有多个多功能会议场地,500㎡的大宴会厅及四个多功能会议室,可轻实现多种场景的会务需求,酒店更有专业的会务团队针对各类会务需求定制个性化方案,随时随地地提供现场支持,激发您的灵感,助力会务活动精彩圆满。在合肥滨湖voco酒店,我们贴心周到,惬意自在,妙趣迷人的品牌个性特质,为您带来舒适而愉悦的体验,让您随心乐享曼妙时光。 Hefei Binhu voco Hotel is located in Yungu Innovation Park, Binhu New Area, adjacent to the north bank of Chaohu Lake. In the north, Fangxing Avenue is an important main road connecting Hefei Baohe District, Binhu New Area, Economic Development Zone, Feixi County, High-tech Zone to Xinqiao International Airport. Huizhou Avenue on the east side is the main traffic artery connecting the old city of Hefei and Binhu New City.Nearby, there are Binhu International Financial background base plate, Binhu International Convention and Exhibition Center, Hefei Sunac Theme Park, Binhu Forest and Wetland Park, Anhui Hall of Fame, Anhui Science and Technology Museum, Cross the River Campaign Memorial Hall, Anhui Art Museum, Anhui Innovation Museum and so on.The hotel has convenient transportation, with 15 minutes drive to Hefei Sunac Mao, Binhu Yintai City, Capital Outlets and other business districts; Hefei South Station and Hefei South Automobile Station by Metro Line 1 and Line 5; 10 minutes drive to Beijing-Taiwan Expressway / Fangxing Avenue Expressway, and Fangxing Avenue Expressway to Hefei Xinqiao International Airport.Hefei Binhu voco hotel has 205 high-end and comfortable rooms and suites, the hotel integrates technology, nature, art into the design and experience, both business travel and travel attributes. Guests can enjoy from the smart and unique color style, as well as intelligent, environmental protection and comfortable living experience, feel the unique personalized characteristics of Hefei Binhu voco hotel, interesting and the fashion and vitality of the city.Hotel rooms use fully intelligent controllable system, automatic curtains, intelligent lighting, smart TV, can voice control a variety of modes. From luxury brand bath products Elemis to high quality "Slumberland" brand mattress, to provide guests with cloud comfortable sleep environment, more famous Italian brand "Technogym" gym and yoga room, let you leisurely, enjoy the simple time alone, feel the infinite possibilities of life.The hotel lobby is a multi-functional lobby with vibrant bars and specialty restaurants, all ready for guests, from a morning latte to a bedtime drink, providing guests with diverse options, creating a colorful experience and creating unforgettable memories. The ADD restaurant on the second floor and Ten exquisite Cantonese food boxes, elegant environment, rich varieties, to meet the needs of different catering.Hefei Binhu voco hotel has multiple multi-functional conference venue, 500 ㎡ big banquet hall and four multi-functional conference room, can realize a variety of scenarios meeting requirements, the hotel more professional meeting team for all kinds of meeting demand custom personalized scheme, provide on-site support anytime and anywhere, and to inspire your inspiration, power meeting activities.In Hefei Binhu voco Hotel, we are thoughtful, comfortable, interesting and charming brand personality characteristics, to bring you a comfortable and pleasant experience, let you enjoy the wonderful time. Hefei Binhu voco Hotel is located in Yungu Innovation Park, Binhu New Area, adjacent to the north bank of Chaohu Lake. Nearby, there are Binhu International Financial hub, Binhu International Convention and Exhibition Center, Hefei Sunac Theme Park, Binhu Forest and Wetland Park, Anhui Hall of Fame, Anhui Science and Technology Museum, Cross the River Campaign Memorial Hall, Anhui Art Museum, Anhui Innovation Museum and more. The hotel features 205 elegant and spacious guest rooms and suites, integrates latest technology seamlessly into the design of the space. Fine dining, unparalleled service and luxury make it the ideal choice for discerning travellers. Hotel rooms are equipped with automatic curtains, intelligent lighting, smart TV system ,elegant rooms have contemporary décor, separate shower room and bathroom. These spacious rooms offer magnificent views over the city and feature a comfortable sofa and work desk. There are two marble bathrooms, one with walk-in shower and the other with a stand-alone bath.The hotel lobby is a multi-functional space with vibrant bars and specialty restaurants, providing guests with diverse options, creating a memorable experience and unique memories.Hefei Binhu voco hotel has multiple multi-functional conference venue, 500 ㎡ big banquet hall and four multi-functional conference room, can meet a variety of meeting requirements.