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岗位职责
1、查看交班记录,了解上一班的移交事项,并负责处理;
2、熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动;
3、熟悉酒店有关客房销售的各项政策,回答客人相关问题。
4、熟练总台各项专业业务和技能、对客服务;
5、熟练掌握店内信息,提供准确的问讯服务;
6、负责为下榻酒店的宾客办理入住登记手续;
7、负责客房门卡的管理和发放工作并严格遵守验证制度;
8、制作有关报表,为其它部门提供准确的接待信息。
9、熟知部门的标准和程序;岗位要求
1、中专以上文化程度,基本的英语口语,2年以上的相关岗位工作经验;
2、性格开朗、为人正直、工作踏实,具有较强的服务意识和责任感;
3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。
柚海庄园田园综合体项目由江西省柚海庄园农业开发有限公司投资兴建,总占地面积4500余亩。项目整体规划包含世御酒店、农趣餐厅、示范农庄、生态养殖、四季采摘果园等,项目建成后将全力打造成集“生态种植、观光体验、采摘乐园、特色餐饮、田园风光、研学旅游、康养度假、民宿体验”为一体的大型农庄休闲综合体。 江西馥里度假村位于江西省上饶市鄱阳县游城乡柚海庄园园区内,以5星的标准精心打造的高端度假酒店项目。拥有38间豪华客房,行政酒廊、多功能宴会厅、全日餐厅、中餐厅、健身区、室内恒温泳池等配套设施,以及超9000平米的公共区域。酒店计划于2023年5月开启序幕。The Garden complex project of YUZU village is invested And built by Jiangxi YUZU village Agricultural Development Co., LTD.The total area is more than 4500 mu.The overall planning of the project includes Yu·Hotel, farm fun restaurant, demonstration farm, ecological breeding, four seasons picking orchard, etc.After completion, the project will be built into a large-scale farm leisure complex including "ecological planting, sightseeing experience, picking paradise, characteristic catering, idyllic scenery,Study tour,health vacation and homestayin experience".FULI▪YU HOTELS SHANGRAO is located in the Pomelo Park in Poyang County, SHANGRAO City, Jiangxi Province.With the standard of 5 stars. It has 38 deluxe guest rooms, including executive lounge, banquet hall, all-day restaurant, Chinese restaurant, recreation and fitness area, indoor heated swimming pool and other supporting facilities, as well as more than 9000 square meters of public areas.The hotel is scheduled to open on the end of March, 2023.