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岗位职责Responsibilities
1、熟悉预订资料,了解客情,尤其要记住即将来店的贵宾、常客的姓名,了解酒店的所有活动
Be familiar with the booking materials and know about the guests, especially the names of the VIP guests and regular guests of the hotel in the future, and know about all the activities of the hotel
2、熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益
Be familiar with the hotel's policies related to room sales, sell rooms to guests in the hotel, and strive for the best economic benefits
3、熟练总台各项专业业务和技能,搞好对客服务
Proficient in all professional businesses and skills of the front desk and good customer service
5、熟练掌握店内信息,提供准确的问讯服务
Mastering the information in the store and providing accurate inquiry service
6、负责为下榻酒店的宾客办理入住登记手续
Responsible for checking in the hotel guests
岗位要求Job requirements
1、高中以上文化程度,有相关酒店工作经验
High school education or above, with relevant hotel working experience
2、性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感
Open minded, flexible, practical, with a strong sense of service, marketing and responsibility
3、遵守酒店各项规章制度,服从前台主管日常工作安排
Abide by the rules and regulations of the hotel and the daily work arrangement of the front desk supervisor
合肥南站希尔顿酒店惠庭酒店位于包河区宿松路与广福路交口核心繁华地段,距离合肥高铁南站仅8分钟车程,距离万象城、正大广场、安徽国际会展中心13分钟,同时也是合肥首家希尔顿惠庭品牌酒店。酒店倾力打造舒适入住环境,共设168间灵动房间,实力诠释全新旅居生活概念,将功能实用性与形式美观性完美结合。酒店配套2个会场,最大150平方米的会议室满足各类商务需求。希尔顿惠庭酒店让您的每一次入住都倍感舒适,乐居由你!