• 五险一金
• 带薪年假
• 岗位晋升
• 节日礼物
• 年度旅游
• 包吃包住
• 年底双薪
• 领导好
• 帅哥多
• 美女多

KEY RESULT AREAS 关键领域
1. Leading the Concierge, Bellmen, and transportation, monitoring performance, providing guidance and make decisions. 
负责管理礼宾台，行李员及车队事务，提供工作指引并作出决策。
2. Lead by example and motivate team members through training
以身作则，通过训练从而领导和激发团队员工。
3. Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.
为顾客提供热情服务，让他们有回家的感觉。
4. Ensures that the concierge team escorts guests to their rooms that the hotel facilities and room features are explained, and that luggage is stored in a timely manner.
将客人送至客房，介绍客房布局，确保行李及时寄存等。
5. Handles complaints promptly and efficiently, taking the necessary action, and informing Guest Service Manager. Follows up with guests to ensure satisfaction with problem resolution. 
采取必要行动，及时有效的处理顾客的不满，适当的时候告知宾客关系经理。回访客人，确保客人对解决方法满意。

PERSONAL SPECIFICATION 职位要求
1. 2-3 years working experience with same position in Brand Hotel.
2-3年同等岗位品牌酒店工作经验。
2. Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
为酒店的完善和发展给给予意见和建议。
3. Good interpersonal skills required.
良好的人际交往能力。

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