KEY RESULT AREAS 关键领域
1.Accurately accept guest bookings in accordance with the department's procedures.按照本部门的程序,准确的接受客人预订。
2.Always offer an alternative if a requested service is unavailable.
在某些项目不允许的情况下要给客人提供多重选择。
3.Always visible to guests by being present at the reception desk.
当客人出现在前台时要在第一时间内察觉, 并给予专业服务。
4.Be fully conversant with Banyan Tree Spa services and facilities in order to be able to make helpful recommendations, and to be able to up-sell Spa services and Spa products.
对于悦榕庄水疗的各种服务项目和设施设备要熟记于心,便于随时对服务和产品进行升级销售。
5.Answer telephone calls in a professional, courteous and polite manner in accordance with hotel’ s standards.
按照酒店的规定,专业,客气,有礼貌的接听来电。
PERSONAL SPECIFICATION 职位要求
1.Maintains high standard of personal appearance and hygiene at all times.
时刻保持高标准的个人形象和卫生要求。
2.Attend briefings and meetings as requested.
按照要求参加各种会议。
3.Conduct inspections of the Spa areas as directed.
有目的的,管理性的对SPA区域进行视察。
4.Have a complete understanding of the hotel’ s procedures in respect to health, hygiene and safety.
能够全面理解健康,卫生,安全方面程序。
5.Complete any other reasonable tasks as directed by the supervisors.
按照主管要求执行其他工作任务。
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