KEY RESULT AREAS 关键领域
1.Enhances guest recognition at all times by addressing guest by name and interacting with them on a professional level.
能准确称呼客人名字以加强客户认可感,以高标准,专业地服务客人。
2.Report guest dissatisfaction to direct supervisor in time to prevent further guest dissatisfaction.及时向直属上司汇报客人不满,杜绝更多的客户不满。
3.Ensures Spa retail items are attractively displayed to maximize sales.
确保所有水疗零售项目吸引客人,达到销售最大化。
4.Ensures the security and safety of all Spa areas and facilities, and to be responsible for Spa keys.
确保所有水疗区域以及设施的安全性,掌管水疗部钥匙。
5.Supervises the work of the spa receptionist to maintain Banyan Tree's high level standards.监督检查水疗接待员的工作,保持悦榕庄高标准。
PERSONAL SPECIFICATION 职位要求
1.Perform any other reasonable tasks as directed by SPA manager.
按上级要求完成指定工作。
2.Maintains high standard of personal appearance and hygiene at all times.
时刻保持高标准的个人形象和卫生要求。
3.Attend briefings and meetings as requested.
按要求参加会议。
4.Conducts inspection of the Spa areas as directed.
检查Spa所有区域。
5.5.Has a complete understanding of the hotel's procedures in respect to health, hygiene and safety.完全理解酒店的卫生,安全,健康政策。
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