KEY RESULT AREAS 关键领域
1.Complete all preparatory work according to instructions and standards.按照指示及标准完成所有的准备工作。
2.To engage in beverage preparation and service delivery as per the predetermined standards and sequence.
按照标准和程序做好酒水的准备工作和服务。
3.To have thorough knowledge of the drinks list and wine list and to be able to respond to guest inquiries.
对酒水单和葡萄酒单要非常的熟悉,并且能够对客人的要求做出反应。
4.To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service.
以有效友好及细致的服务达到客人的预期要求或者是超出客人的期望。
5.Maximize revenue in the outlet by implementing up selling procedures.
在各个厅面进行酒水的促销以达到利润最大化。
PERSONAL SPECIFICATION 职位要求
1.Proficiency in role at required level.
具备工作角色所要求的工作水平。
2.Conversant with relevant emergency procedures.
精通相关的应急程序。
3.Knowledge of relevant rules and regulations.
了解有关规则和条例。
4.Knowledge of relevant safety and security procedures.
了解安全安保方面的相关程序。
5.Knowledge of relevant guest satisfaction standards.
了解客户满意度的相关标准。
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