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· Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。
· Provides functional assistance and direction to all departments.
向所有部门提供功能性支持和指导。
· Cooperates, coordinates and communicates with other hotel departments as required.
按需要与酒店其它部门进行合作、协调和沟通。
·Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视。
· Responds to guest needs and resolves related problems
就客人的需求做出反应并解决相关问题。
· Supervises and directs Reception and Reservations personnel.
对接待部和预订部工作人员进行监督和指导。
· Supports and assists Front Office personnel and all departments at peak periods.
在高峰期向前厅部工作人员和其它所有部门提供支持和协助。
· Inspects front of house and back of house regularly for cleanliness.
定期检查一线各部门和二线各部门的清洁状况。
· Assists Guest Relations in greeting, rooming, and sending off VIP guests.
协助客户关系部门迎接贵宾，为其安排房间并在其离店时送行。
· Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
监督员工的行为、制服穿着、卫生和外表形象。
· Provides input for Front Office meetings.
为前厅部会议提供信息 。
· Promotes inter-hotel sales and in-house facilities.
促进店际销售及推销酒店内的设施。
· Checks billing instructions and monitors guest credit
检查结帐说明并监督客人信用情况。
· Analyses and approves discounts and rebates.
分析和批准打折相关事宜。
· Analyses the rate variance report to ensure rooms revenue control
分析房价差异报告以保证控制客房收入。
· Takes action with the Property Management Systems (PMS) in emergency situation.
在紧急情况下使用酒店管理系统（PMS）。
· Fully conversant with all hotel emergency procedures.
熟知酒店紧急情况所有处理程序。
· Ensures front line staff complies with FIT marketing techniques and maximize sales.
确保一线员工遵从散客市场技巧并最大化的进行销售。
· Works with Superior and Human Resources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求。
· Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
与上级领导和财务总监一起编制和管理部门预算。
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酒店业--国际高端酒店/5星级
100-499人
国有企业
As the wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group encompasses a family of distinctive hotels under The Langham Hotels and Resorts and Cordis Hotels brands. The Group takes its name from the legendary Langham in London which was widely recognized as Europe's first Grand Hotel. For over 150 years, this flagship hotel has represented sophisticated and gracious hospitality, a philosophy that reflects elegance in design, innovation in hospitality, sincere service and captivation of the senses across all properties.作为鹰君集团有限公司的全资控股子公司，朗廷酒店集团旗下拥有一系列分属于朗廷酒店及度假酒店和康得思品牌的酒店。集团的名字源于传奇的伦敦朗廷酒店，该酒店为欧洲首家奢华酒店，逾150年來一直是奢华住宿及卓越服务的典范。集团旗下酒店至今仍秉承伦敦朗廷酒店的传统，设计典雅高贵，挚诚待客，致力推陈出新，务求缔造令人眼前一亮的住宿体验。Launched globally in 2015, the Cordis brand derives its name from the Latin term meaning "heart." The brand's concept focuses on delivering heartfelt service and authentic local experience. Until now, there have been 4 Cordis hotels distributed in Beijing, Shanghai, Foshan and Ningbo.朗廷酒店集团于2015年在全球推出“康得思”品牌，该品牌英文名在拉丁文中译为“心”，旨在致力为宾客提供恪守挚心的服务和纯正的本土体验。目前中国大陆区已开业的康得思酒店分布在北京、上海、佛山和宁波四个城市。Cordis, Xuzhou is a prestigious development project located at the China Merchants Xuzhou Center. It is a situated in the core financial hub of the New City District, Xuzhou. The hotel is the fifth Cordis in Greater China after Hong Kong, Shanghai, Beijing, and Ningbo. Additionally, it is the first hotel opened by the Langham Hospitality Group in Jiangsu Province.Cordis, Xuzhou, Open in the 31,Aug 2023, boasts a total area of 26,000 square meters and has 269 guest rooms and suites. It features an outpost of the renowned Hong Kong Michelin-starred Cantonese restaurant Ming Court, Cordis Children’s Camp, banquet facilities with a capacity of 1,000 people, Gym, indoor pool, spa and other high-end services.徐州伊敦康得思酒店坐落于招商徐州中心，是徐州新城区核心板块金融集聚区的重点发展项目，也是康得思品牌继香港、上海、北京、宁波后，在大中华区开设的第五家酒店，同时也是朗廷酒店集团于江苏省开设的第一家酒店。徐州伊敦康得思酒店毗邻徐州市行政中心，大龙湖，交通便捷，酒店于2023年08月31日开业，总体量2.6万平方米，拥有269间客房，包括享誉业界的米其林星级粤菜食府明阁的姊妹餐厅——明阁，康得思儿童天地，多功能豪华无柱宴会厅，健身房、室内泳池、水疗中心等高端服务配套。在朗廷品牌诞生158周年之际，进驻徐州这一战略布局是朗廷酒店集团的又一里程碑，届时集团将会把康得思品牌挚心服务的宗旨注入徐州伊敦康得思酒店当中，立志将其打造为徐州酒店行业的新标杆.The whole Dalong Lake scenic spot can be panoramic view from the hotel position. The hotel is conveniently located in downtown Xuzhou in 15 minutes by subway Line 2 and 20 minutes by bus to Xuzhou Railway Station, seamlessly connects you to all major destinations from this vibrant city.站在酒店内，整个大龙湖风景区可尽收眼底。酒店交通便利，乘坐地铁2号线，15分钟即可到达徐州市中心，乘车20分钟可到达徐州高铁站，是商务、会议和休闲旅客的理想选择。
