• Execute job tasks according to the pre-defined standards & procedures and in compliance with the company employment handbook.
根据拟定的规定条例以及公司员工手册执行其职责范围内的工作。
• Ensure Front Desk area up to standard and all operating equipment is well-maintained.
确保前台区域符合标准,所有营运设备运作正常.
• Demonstrate honesty, reliability, ethics, and professionalism; demonstrate consistency between words & behaviour.
展现诚实,可靠,规范及专业的工作礼仪。
• Accept personal responsibility and accountability for achieving results within targeted timelines; ensure clear authority and accountability for results by others.
在规定的时限内承担相应的责任及义务从而完成任务。并清晰其他职务的权限及责任。
• Ensure all tasks are carried out accurately, efficiently and within the allocated timeframes for each task. All tasks must be closed in the FCS system once completed.
在指定的时间内准确,有效地执行每一个任务.一旦完成后,所有任务都必须在FCS系统中被关闭.
• Be fully knowledgeable about the hotel facilities, functions and local area information.
熟知酒店设施,功能及当地区域信息.
• Add value through operational efficiency through process improvement; understand and focus on the key drivers of sales, colleague and customer satisfaction, profitability, and quality.
通过收入的增长和有效的运作提升价值;理解并关注销售,同事和宾客的满意度,收益和质量的关键。
• Be familiar with hotel emergency procedures e.g. fire alarm and take charge during emergency situations.
熟悉酒店对于紧急情况的程序,例如:遇火警时负责紧急情况的处理。
• Perform accurate registration of arriving guests according to the hotels standards & procedures and guest reservation information and preferences.
遵循酒店规定,宾客预定信息及喜好,准确地为入店宾客提供入住登记手续。
• Perform accurate cashiering duties for departing guests according to the hotel standard & procedures while using and balancing their individual house bank.
遵循酒店关于收银员管理个人备用金的规定,准确地为离店宾客办理结账业务。
• Up sell and cross sell of hotel rooms and facilities to maximize revenue.
推销酒店其他房型及其他产品从而最大化增加酒店收入。
• Conduct foreign currency exchange for in house guests.
为住店宾客提供外币兑换业务。
• Handle pre-block room for VIPs or other special attention guests.
处理VIP客人及其他需特殊照顾宾客的提前入住登记工作。
• Attend to all guest enquiries with poise in a helpful and professional manner.
用乐意和专业的态度应答宾客所有的询问。
• Be familiar with hotel room configuration, all special rates & programs and the 1865 Program.
熟悉酒店房间形态,所有优惠价和促销活动以及1865会员内容。
• Understand the hotel PMS in regards to Front Desk operation.
理解酒店使用系统中有关前台营运的知识。
• Handle city ledger payments.
处理挂账。
• Handle on day walk in reservation requests.
处理无预定宾客前来登记及宾客的其他要求。
• Update guest profiles accurately in the hotel PMS and registration cards.
准确地在酒店系统中更新宾客的资料以及填写宾客入住登记卡。
• Work closely with other departments to ensure a seamless service flow for the guests to maximum guest satisfaction.
和其他部门紧密合作以确保为宾客提供无可挑剔的服务从而最大化提高宾客满意度。
• Understand their role in an emergency situation in the hotel.
理解在酒店遇到紧急情况时应充当的角色。
• Attend assigned training sessions on time and as scheduled.
依照安排准时参加培训课程。
• Ensure attendance to work is on time as scheduled.
按照班表安排准时上班。
• Work over night shifts as required.
根据需要出勤夜班。
• Balancing of all cashiers’ cash float at the end of each shift. Any discrepancy must be immediately reported to FD Supervisor/Duty Manager/Front Desk Manager.
每个班次结束后确保现金无误。任何差异必须及时向当班主管、大堂经理或前台经理汇报。
• Basic clerical or administrative work.
基础的行政或文员的工作。
• Perform other duties as assigned by the management.
在管理层的安排下承担其他工作职责。
As the wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group encompasses a family of distinctive hotels under The Langham Hotels and Resorts and Cordis Hotels brands. The Group takes its name from the legendary Langham in London which was widely recognized as Europe's first Grand Hotel. For over 150 years, this flagship hotel has represented sophisticated and gracious hospitality, a philosophy that reflects elegance in design, innovation in hospitality, sincere service and captivation of the senses across all properties.作为鹰君集团有限公司的全资控股子公司,朗廷酒店集团旗下拥有一系列分属于朗廷酒店及度假酒店和康得思品牌的酒店。集团的名字源于传奇的伦敦朗廷酒店,该酒店为欧洲首家奢华酒店,逾150年來一直是奢华住宿及卓越服务的典范。集团旗下酒店至今仍秉承伦敦朗廷酒店的传统,设计典雅高贵,挚诚待客,致力推陈出新,务求缔造令人眼前一亮的住宿体验。Launched globally in 2015, the Cordis brand derives its name from the Latin term meaning "heart." The brand's concept focuses on delivering heartfelt service and authentic local experience. Until now, there have been 4 Cordis hotels distributed in Beijing, Shanghai, Foshan and Ningbo.朗廷酒店集团于2015年在全球推出“康得思”品牌,该品牌英文名在拉丁文中译为“心”,旨在致力为宾客提供恪守挚心的服务和纯正的本土体验。目前中国大陆区已开业的康得思酒店分布在北京、上海、佛山和宁波四个城市。Cordis, Xuzhou is a prestigious development project located at the China Merchants Xuzhou Center. It is a situated in the core financial hub of the New City District, Xuzhou. The hotel is the fifth Cordis in Greater China after Hong Kong, Shanghai, Beijing, and Ningbo. Additionally, it is the first hotel opened by the Langham Hospitality Group in Jiangsu Province.Cordis, Xuzhou, Open in the 31,Aug 2023, boasts a total area of 26,000 square meters and has 269 guest rooms and suites. It features an outpost of the renowned Hong Kong Michelin-starred Cantonese restaurant Ming Court, Cordis Children’s Camp, banquet facilities with a capacity of 1,000 people, Gym, indoor pool, spa and other high-end services.徐州伊敦康得思酒店坐落于招商徐州中心,是徐州新城区核心板块金融集聚区的重点发展项目,也是康得思品牌继香港、上海、北京、宁波后,在大中华区开设的第五家酒店,同时也是朗廷酒店集团于江苏省开设的第一家酒店。徐州伊敦康得思酒店毗邻徐州市行政中心,大龙湖,交通便捷,酒店于2023年08月31日开业,总体量2.6万平方米,拥有269间客房,包括享誉业界的米其林星级粤菜食府明阁的姊妹餐厅——明阁,康得思儿童天地,多功能豪华无柱宴会厅,健身房、室内泳池、水疗中心等高端服务配套。在朗廷品牌诞生158周年之际,进驻徐州这一战略布局是朗廷酒店集团的又一里程碑,届时集团将会把康得思品牌挚心服务的宗旨注入徐州伊敦康得思酒店当中,立志将其打造为徐州酒店行业的新标杆.The whole Dalong Lake scenic spot can be panoramic view from the hotel position. The hotel is conveniently located in downtown Xuzhou in 15 minutes by subway Line 2 and 20 minutes by bus to Xuzhou Railway Station, seamlessly connects you to all major destinations from this vibrant city.站在酒店内,整个大龙湖风景区可尽收眼底。酒店交通便利,乘坐地铁2号线,15分钟即可到达徐州市中心,乘车20分钟可到达徐州高铁站,是商务、会议和休闲旅客的理想选择。