• Work alongside guest contact colleagues ensuring the delivery of on brand guest service with poise.
与对客同事紧密合作确保向宾客提供符合品牌要求的服务体验.
• Ensure appropriate manning levels for the anticipated daily work flow in all managed sections.
确保所管理部门根据日常运作预先安排适当的人手。
• Supervise the work and operation of the Langham Club team. Ensure colleagues are executing their respective job tasks according to the pre-defined standards & procedures and in compliance with the company employment handbook.
监督朗廷会团队的工作和日常营运,确保同事们根据拟定的规定条例以及公司同事手册执行其职责范围内的工作。
• Handle dissatisfied guests during their stay or after they have departed to resolve complaints and identify and rectify any processes which lead to the service shortfall.
处理入住期间宾客所遇的不满意之处和解决他们离店后的投诉并确认及改进服务中的不足之处。
• Conduct inspections of all Langham Club public areas including the lounge, hallways and lift landings to ensure all areas are up to standard and all operating equipment is well-maintained.
视察所有朗廷会公共区域包括酒廊,门廊和电梯门厅符合标准以及所有设备运作正常
• Be familiar with the 1865 program.
熟悉1865尊贵会内容。
• Be able to perform all subordinates’ duties.
熟悉并能承担部门所有班次工作。
• Demonstrate honesty, reliability, ethics, and professionalism; demonstrate consistency between words & behaviour.
展现诚实,可靠,规范及专业的工作礼仪。
• Gather and analyse relevant facts and data to establish the root cause of reoccurring problems; make timely and sound decisions with regard to appropriate course of action.
汇总和分析相关事实及资料从而确定发生问题的根源; 根据所需采取的行动做出及时并合理的决定。
• Build positive and productive working relationships with customers, subordinates, peers, superiors, business partners, and the community; encourage this behaviour in others.
与宾客,下级,同级,上级,合作伙伴及社区建立正面及有效的工作关系,并鼓励其他同事也依照此行为准则。
• Accept personal responsibility and accountability for achieving results within targeted timelines; ensure clear authority and accountability for results by others.
在规定的时限内承担相应的责任及义务从而完成任务,并清晰其他职务的权限及责任
• Foster a common vision; lead others by setting the proper example; demonstrate consistency between actions and words.
以身作则,并以正确和正面的事例引导其他同事。
• Collect and analyse data to make customer focused business decisions; ensure colleagues understand and exceed customer expectations.
收集并分析资料使客源更接近商业目标;确保同事们理解并超越宾客的期望。
• Ensure all food and beverage items are of the highest quality and there is sufficient quantity for the number of guest in attendance.
确保餐饮项目保持最高的质量以及充足的供给量.
• The presentation of the food and beverage must be set as directed by the hotel stylist.
餐饮项目必须按照酒店的风格摆放.
• Responsible for keeping standards and procedures up to date, developing training plans, career development, mentoring and motivation of all Langham Club colleagues.
遵守条例及规定,及时制定培训计划和职业发展规划,向其他同事展示专业的领导力。
• Drive the performance appraisal process, and ensure all appraisals have clear and accurate feedback and SMART objectives for the next 6 – 12 months.
完成同事表现评估,确保所有的评估都得到清晰准确的回馈,并为未来6-12个月制定客观具体可行的目标计划。
• Ensure a smooth co-ordination between the individual sections of Front Office and Rooms Division.
确保与其他前厅各部门及房务部建立良好的合作关系。
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As the wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group encompasses a family of distinctive hotels under The Langham Hotels and Resorts and Cordis Hotels brands. The Group takes its name from the legendary Langham in London which was widely recognized as Europe's first Grand Hotel. For over 150 years, this flagship hotel has represented sophisticated and gracious hospitality, a philosophy that reflects elegance in design, innovation in hospitality, sincere service and captivation of the senses across all properties.作为鹰君集团有限公司的全资控股子公司,朗廷酒店集团旗下拥有一系列分属于朗廷酒店及度假酒店和康得思品牌的酒店。集团的名字源于传奇的伦敦朗廷酒店,该酒店为欧洲首家奢华酒店,逾150年來一直是奢华住宿及卓越服务的典范。集团旗下酒店至今仍秉承伦敦朗廷酒店的传统,设计典雅高贵,挚诚待客,致力推陈出新,务求缔造令人眼前一亮的住宿体验。Launched globally in 2015, the Cordis brand derives its name from the Latin term meaning "heart." The brand's concept focuses on delivering heartfelt service and authentic local experience. Until now, there have been 4 Cordis hotels distributed in Beijing, Shanghai, Foshan and Ningbo.朗廷酒店集团于2015年在全球推出“康得思”品牌,该品牌英文名在拉丁文中译为“心”,旨在致力为宾客提供恪守挚心的服务和纯正的本土体验。目前中国大陆区已开业的康得思酒店分布在北京、上海、佛山和宁波四个城市。Cordis, Xuzhou is a prestigious development project located at the China Merchants Xuzhou Center. It is a situated in the core financial hub of the New City District, Xuzhou. The hotel is the fifth Cordis in Greater China after Hong Kong, Shanghai, Beijing, and Ningbo. Additionally, it is the first hotel opened by the Langham Hospitality Group in Jiangsu Province.Cordis, Xuzhou, Open in the 31,Aug 2023, boasts a total area of 26,000 square meters and has 269 guest rooms and suites. It features an outpost of the renowned Hong Kong Michelin-starred Cantonese restaurant Ming Court, Cordis Children’s Camp, banquet facilities with a capacity of 1,000 people, Gym, indoor pool, spa and other high-end services.徐州伊敦康得思酒店坐落于招商徐州中心,是徐州新城区核心板块金融集聚区的重点发展项目,也是康得思品牌继香港、上海、北京、宁波后,在大中华区开设的第五家酒店,同时也是朗廷酒店集团于江苏省开设的第一家酒店。徐州伊敦康得思酒店毗邻徐州市行政中心,大龙湖,交通便捷,酒店于2023年08月31日开业,总体量2.6万平方米,拥有269间客房,包括享誉业界的米其林星级粤菜食府明阁的姊妹餐厅——明阁,康得思儿童天地,多功能豪华无柱宴会厅,健身房、室内泳池、水疗中心等高端服务配套。在朗廷品牌诞生158周年之际,进驻徐州这一战略布局是朗廷酒店集团的又一里程碑,届时集团将会把康得思品牌挚心服务的宗旨注入徐州伊敦康得思酒店当中,立志将其打造为徐州酒店行业的新标杆.The whole Dalong Lake scenic spot can be panoramic view from the hotel position. The hotel is conveniently located in downtown Xuzhou in 15 minutes by subway Line 2 and 20 minutes by bus to Xuzhou Railway Station, seamlessly connects you to all major destinations from this vibrant city.站在酒店内,整个大龙湖风景区可尽收眼底。酒店交通便利,乘坐地铁2号线,15分钟即可到达徐州市中心,乘车20分钟可到达徐州高铁站,是商务、会议和休闲旅客的理想选择。