Housekeeping Supervisor 客房部主管
4.2千-5.2千
投递简历
发布于 2023-12-01
Housekeeping Supervisor 客房部主管
4.2千-5.2千
长沙 | 经验不限 | 学历不限 | 招4人
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job overview职位概述

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

监督和检查分配给客房和公共区域服务生的工作,按酒店和公司业务目标确保符合产品的质量标准,为酒店客人提供卓越的服务。

     

Structure – (Multi-Skilled Team Members)

Individual must be friendly, enjoy learning new things and working in a team environment. Must be flexible, willing to work smart, get along well with others and have the passion to go the extra mile to surprise and delight our guests. As part of the Indigo Team, individual may work in other areas of the hotel and may be trained to perform tasks and act in a secondary roll in support of our commitment to providing Inspired Service

结构 – (多技能团队成员)

个人必须友好,愿意了解新事物并在团队中共事。必须具有工作的灵活性,愿意机智的工作,与他人和睦相处并有激情提供更好的服务,带给我们的客人更多的惊喜。作为英迪格服务团队的一员,个人必须可以在酒店的其他方面工作。个人可以接受培训以完成任务,并以第二种角色提供服务,支持我们实现激情服务的工作目标。

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 

·     Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident.

·     Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on.

·     Be original by building connections with our guests and being imaginative to create memorable experiences.

在英迪格酒店®,我们为宾客提供富于灵感的热情服务。我们朝气蓬勃、求新求知、新颖独特。  

·     我们朝气蓬勃地对待工作,以精力充沛、积极进取、自信乐观的态度面对宾客。

·     我们求新求知,充分了解我们的酒店和周边邻里,尽己所能帮助宾客了解和发现本地的新鲜事。

·     我们新颖独特,与宾客建立联系,并充分发挥想象力,创造令宾客难忘的回忆。

Duties and Responsibilities工作职责

Perform all duties as Housekeeping attendant, but not limited to below responsibility as supervisor:

履行作为客房服务生的全部责任,但不仅限于以下的主管职责:

·           Supervise the implementation of housekeeping standards and procedures in relation to:

·           监督客房部各项标准和工作程序的执行 :

·           Bedroom service

·           臥室服务

·           Bathroom service

·           卫生间服务

·           Valet service

·           洗衣服务

·           Cleaning service

·           清洁服务

·           Linen maintenance

·           布巾维护

·           Recommended changes to these standards and training needs on an ongoing basis

·           就这些标准和培训需求提供持续性的改进建议

·           Maintain a current and thorough knowledge of all housekeeping systems

·           对客房部所有系统有最新和完整的知识

·           Open and close the shift and ensure effective shift hand over

·           负责管理接班和交班工作,以确保交接班过程的有效进行

·           Distribution and collection of keys

·           分发和收集钥匙

·           Management of all incoming and outgoing calls

·           管理所有的呼入和呼出电话

·           Solve employee grievances

·           解决员工受到的不公正待遇问题

·           Perform Room allocations

·           分配客房

·           Perform Room inspections

·           检查客房

·           Prioritise arrival rooms

·           排列抵店客人客房的优先顺序

·           Liaise with Front Office for guest and hotel requirements

·           配合前台满足酒店和客人的要求

·           Ensure guest valet is processed and delivered in a timely manner

·           确保及时为客人提供洗衣服务并送还

·           Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)

·           协调特别项目(如参观客房,除虫,窗户和地毯的清洁,客房供应量)

·           Manage all special requests made by guests

·           处理客人所有的特殊要求

·           Ensure consistency within the department

·           确保部门内工作的一致性

·           Management of lost property for the hotel

·           管理酒店的遗失财物

·           Ensure you have complete knowledge of room types, layouts and facilities

·           确保具有客房类型,设计和设施的全面知识

·           Manage storage areas

·           管理仓库

·           Maintain adequate stock levels

·           保存充足的用品存货

·           Complete stock takes as required

·           按要求完成库存盘点工作

·           Maintain stock levels

·           维持存货水平

·           Conducts shift briefings to ensure hotel activities and operational requirements are known

·           进行交接班说明,确保了解酒店的工作和运营需求

·           Works with Superior and Human Resources on manpower planning and management needs

·           与上级领导和人力资源部一起进行人力规划和管理需求

·           Works with Superior Director of Finance in the preparation and management of the Department’s budget.

·           与上级领导和财务总监一起编制和管理部门预算。

Required Skills –

技能要求

·           Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

·           拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力

·           Able to speak, read and write English

·           具有说,读和写英语的能力

·           Proficient in the use of Microsoft Office

·           熟练使用微软办公软件

·           Organizational and training abilities

·           具有组织和培训能力

Qualifications –

学历

·           High School or Diploma in Hotel Administration, Hotel Management or equivalent

·           高中或酒店行政管理,酒店管理或相当的大专学历

Experience –

经历

·           2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training. 

·           最好拥有在相似规模酒店2年客房工作经验,包括的管理经验或培训经验

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公司地址
湖南省长沙市岳麓区环湖路745号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 私营.民营企业
    企业性质
长沙梅溪湖英迪格酒店坐落于长沙市未来城市中心湘江新区核心区域,毗邻梅溪湖,沿水而筑,汲水为韵,诠释英迪格邻间文化的深厚底蕴及山水洲城的人文特色,为宾客倾心打造城市中的世外身心栖所。酒店室内设计灵感源于宋朝文人雅士讲学论道的风雅生活,包含套房在内的162间时尚灵动客房,细节之处缀以南宋书院元素,大部分房间均可揽湖瞰景,梅溪湖风光一览无余。酒店邻里大堂宛如现代书院,以浓厚的人文气息迎接四方来客。酒店邻里餐厅和酒吧的专业餐饮团队,深谙长沙本地美食文化之道,呈献让人耳目一新的邻间之味。位于酒店顶层的空中健身房和恒温泳池,让宾客在释放身心活力的同时尽享城市美景。酒店为与会人士提供约300平米自然采光的会议空间和社交场所,打造尽善尽美的与会体验。
湖南省长沙市岳麓区环湖路745号
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