• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 包吃包住

Your day to day 日常职责
  1.AssistAssistant Front Office Manager to monitor the general performance and relatedresult of Heartbeat score, Upselling, Enrollment of Front Desk, and such asGuest Satisfaction, Employee Satisfaction, upselling goal achieving. As asupervisor of Front Desk, he/she needs to know all of the daily operationprocedure of front desk and assist front desk agent to deal all the operationissues
   协助前厅部经理负责整个前台部门的工作和与前台相关的Heartbeat，upselling，enrollment的成绩，比如顾客满意度，员工满意度和upselling的达标。作为一个前台主管，他/她需要知道所有前台的运营程序及标准，在前台员工遇到困难时给予及时的帮助。
  2.Review arrivalinformation on a daily basis; VIP, Loyalty member, Regular guest, Groups,special requests, etc. Follow up with Housekeeping and Room Service 
   查看当天抵店客人信息，包括贵宾，会员计划，常客，团队预订及其它相关的特殊要求。及时将相关信息通知客房部和客房送餐部 。
  3.Responsible forcorrect registration procedure; registration card, room allocation, creditpolicy, etc. 
   负责正确的登记程序、填写登记卡、房间分配、信用方针等。
  4.Maintain goodworking relations with all departments, especially Housekeeping andReservations. Checks discrepancies and out of order rooms, to ensure correctroom status at all times 
   与所有部门保持良好的协作关系，特别是客房部与预订部。检查房态差异报告以及维修房状态，随时确保正确的房间状态信息 。
  5.Maintain a thoroughknowledge of the room rates, discounts, packages, hotel facilities, specialevents, etc. and ensures GSA’s knowledge of the same 
   熟悉房价、折扣、包价、酒店设施和特殊活动等相关知识，同时确保接待员正确掌握。
  6.Identify VIP,loyalty member, regular and long staying guest, develop rapport to offerpersonalized service and assistance 
   识别贵宾，会员、常客以及长住客人。发展与之良好关系以提供个性化和超值服务。

What we need from you 我们需要你具备
  1.Communicationskills are utilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company.
   拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
  2.Good knowledge onFront Office and well familiar with Club Intercontinental operation.
   掌握前厅部工作知识并且十分熟悉洲际俱乐部日常运行。
  3.Good supervisory,organize and problem-solving skill.
   具有良好的管理，组织以及解决问题的能力。
  4.Proficient in theuse of Microsoft Office and Front Office System.
   熟练使用微软办公软件和前台系统。
  5.2 years’ experiencein concierge or related discipline，or an equivalentcombination of education and experience.
拥有2年酒店宾客服务工作经验，或与此相当的教育和相关工作经验结合的背景

Located in the heart of Qiantan area, one of Shanghai's most attractive central businessdistricts, Kimpton Qiantan is within walking distance of Qiantan Leisure Park, Taikoo Li, OrientalSports Center and other commercial and leisure centers, making it the preferred choice forhigh-end business events, private parties and leisure trips. Square City is located in Qiantaninternational business district, invested and developed by Lujiazui Group, designed by theworld-famous architectural firm KPF. The construction started in 2018, and it is built into abrand new urban complex including office, commercial and hotel. 上海金普顿前滩酒店坐落于上海极具吸引力之一的中央商务区前滩核心区域——四方城，步行可达前滩休闲公园、前滩太古里、东方体育中心等商业休闲中心，为高端商务活动，私人聚会及休闲出行的首选。前滩四方城居于前滩国际商务区，由陆家嘴集团投资开发、世界著名建筑事务所KPF设计，于2018年开工建设，打造成包含办公、商业、酒店的全新城市综合体。Kimpton Qiantan Shanghai blends chic Parisian and modern Shanghai design and presents awriter's residence with the poetry of curated art, a space of luxury without attitude and withpure comfort. Kimpton Qiantan Shanghai has 143 rooms, one restaurant, four bars and multipleevent venues that cater to a variety of needs. The rooftop heated infinity pool, creative diningexperience and healthy lifestyle make Kimpton Qiantan the perfect place to be inspired. Avibrant social hub to connect. 上海金普顿前滩酒店融合了上海与巴黎的经典元素，叙述着作家的居所，一个奢而不骄、惬意自在的空间。酒店共设有143间客房，一间餐厅及四间酒吧，更有丰富的活动场地满足多种会议需求。屋顶露天无边恒温泳池为宾客打造了别有天地的放松空间。创意餐饮与健康生活方式巧妙结合，使这里成为一个不断激发灵感的居所，更是一个充满活力的时髦社交中心。