宾客服务经理 Guest Service Manager
8千-1万
投递简历
发布于 06-29
宾客服务经理 Guest Service Manager
8千-1万
上海-浦东新区 | 3年以上 | 学历不限 | 招2人
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职位描述

Your day to day 日常职责

1.Reports directly to and communicates with the Front Office Manager or Assistant Front Office Manager on all pertinent matters affecting guest service and hotel operations

直接向前厅部经理或前厅部副经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通 .

2.Reacts to situations to ensure guests receive prompt attention and personal recognition

throughout the hotel

对各种状况做出反应,以确保来宾被及时的礼貌接待并得到充分的注意和重视

3.Ensures VIPs and IHG Rewards Club guests receive special attention

保证贵宾和IHG优悦会会员受到特别关照

4.Analyses the rate variance report to ensure rooms revenue control

分析房价差异报告以保证控制客房收入

5.Assists Guest Relations in greeting, rooming, and sending off VIP guests

协助客户关系部门迎接贵宾,为其安排房间并在其离店时送行


What we need from you 我们需要你具备

1.Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company

拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力

2.Good writing skills

具有良好写作技能

3.Proficient in the use of Microsoft Office and Front Office System

熟练使用微软办公软件和前台系统

4.Problem solving and organizational abilities

具有解决问题和组织能力

5.3 years experience in front office / guest services or related discipline including supervisory

experience, or an equivalent combination of education and experience

拥有3年前厅或宾客服务工作经验,包括管理经验,或与此相当的教育和相关工作经验结合的背景


其他要求
语言能力:英语-熟练
计算机能力:熟练
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公司地址
前滩大道199弄9号
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职位联系人
Bonnie Liu
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人事经理

Bonnie Liu · 人事经理

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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 国有企业
    企业性质
Located in the heart of Qiantan area, one of Shanghai's most attractive central businessdistricts, Kimpton Qiantan is within walking distance of Qiantan Leisure Park, Taikoo Li, OrientalSports Center and other commercial and leisure centers, making it the preferred choice forhigh-end business events, private parties and leisure trips. Square City is located in Qiantaninternational business district, invested and developed by Lujiazui Group, designed by theworld-famous architectural firm KPF. The construction started in 2018, and it is built into abrand new urban complex including office, commercial and hotel. 上海金普顿前滩酒店坐落于上海极具吸引力之一的中央商务区前滩核心区域——四方城,步行可达前滩休闲公园、前滩太古里、东方体育中心等商业休闲中心,为高端商务活动,私人聚会及休闲出行的首选。前滩四方城居于前滩国际商务区,由陆家嘴集团投资开发、世界著名建筑事务所KPF设计,于2018年开工建设,打造成包含办公、商业、酒店的全新城市综合体。Kimpton Qiantan Shanghai blends chic Parisian and modern Shanghai design and presents awriter's residence with the poetry of curated art, a space of luxury without attitude and withpure comfort. Kimpton Qiantan Shanghai has 143 rooms, one restaurant, four bars and multipleevent venues that cater to a variety of needs. The rooftop heated infinity pool, creative diningexperience and healthy lifestyle make Kimpton Qiantan the perfect place to be inspired. Avibrant social hub to connect. 上海金普顿前滩酒店融合了上海与巴黎的经典元素,叙述着作家的居所,一个奢而不骄、惬意自在的空间。酒店共设有143间客房,一间餐厅及四间酒吧,更有丰富的活动场地满足多种会议需求。屋顶露天无边恒温泳池为宾客打造了别有天地的放松空间。创意餐饮与健康生活方式巧妙结合,使这里成为一个不断激发灵感的居所,更是一个充满活力的时髦社交中心。
前滩大道199弄9号
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