• 五险一金
• 带薪年假
• 岗位晋升
• 技能培训
• 包吃包住

职位描述 Job description
1.礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
 Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
2.与客人建立并保持良好的客户关系。
Establish a rapport with guests maintaining good customer relationships.
3.确保遵守品牌承诺以追求利润最大化为原则进行部门运作。
Assist to ensure that the outlet is operated in line with maximizing profit while delivering on the brand promise.
4.不断评估当地、国内和国际市场趋势、供应商和其他酒店/餐饮企业营运状况以确保酒店自身经营状况保持竞争力和领先位置。
Evaluate local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge.
5.在营运过程中将对于餐饮产品的检验和监督贯穿始终，并在适当的情况下作出反馈。
Ensure consistent check and supervision on food and beverage items during operation, making feedback as appropriate. 
6.监督餐厅所有员工的守时性和仪容仪表，确保他们根据酒店和部门的仪容仪表要求身着正确的制服并保持高标准的仪容仪表和个人卫生状况。
Oversee the punctuality and appearance of all Food and Beverage colleagues, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
7.严格遵守财务部发出的关于收银及现金处理的政策和程序。
Perform the function of cashier and responsible for cashiering procedure.
8.完成上级交待的其他工作。
Carry out other tasks assigned by your superiors.

任职要求 Qualifications
1.大专学历，高级文凭持有者。行政管理或酒店管理及相关专业。
University/ Higher Diploma graduate, major in Business Administration/ Hotel Management or equivalent. 
2.至少1年在同等职位上的管理工作经验。
At least 1 year working experience on the same position in RB&E.
3.性格成熟、工作独立、机智灵敏，人际交流与沟通技能出色。
Mature, independent, tactful with good interpersonal & communication Skills.     

感谢您关注长沙玛珂酒店!我们为您创格全新生活方式, 于每一次入住 Maqo，开启新的灵感与精彩。在这里，每一份体验都经过甄选、创格、雕琢、完善，渴望让人眼前一亮。Maqo ChangshaThank you for following Maqo Changsha.Every stay at Maqo is an invitation to inspiration and excitement.A place where every experience is distilled, edited, curated, and perfected to surprise at every turn. 关于九龙仓酒店九龙仓酒店为九龙仓集团有限公司旗下的全资附属公司，目前拥有和管理16间遍及中国内地、香港特别行政区及菲律宾的马哥孛罗酒店和尼依格罗酒店。

集团于2015年推出尼依格罗奢华酒店品牌，以时尚雅致作为定位。品牌至今有五间酒店，分别是香港美利酒店、成都尼依格罗酒店、重庆尼依格罗酒店、长沙尼依格罗酒店及苏州尼依格罗酒店。

位于中国内地，香港特别行政区和菲律宾的11间豪华马哥孛罗酒店以著名旅行探险家马哥孛罗命名。品牌体现他的精神，邀请宾客一同探索，发现和体验不同目的地。

如欲查阅更多资料，请浏览wharfhotels.com。Wharf HotelsHong Kong SAR-based Wharf Hotels, a subsidiary of The Wharf (Holdings) Limited, operates 16 owned and/or managed hotels under Marco Polo Hotels and Niccolo Hotels in Hong Kong, Mainland China and the Philippines.

Niccolo Hotels was added to the group' s portfolio in 2015 as the luxury brand and encompasses five contemporary chic hotels – The Murray, Hong Kong; Niccolo Changsha; Niccolo Chengdu; Niccolo Chongqing and Niccolo Suzhou.

Marco Polo Hotels' 11 international deluxe hotels in established locations within Hong Kong, Mainland China and the Philippines reflect the philosophies of their namesake and adventurer – Marco Polo, and invite guests to explore and experience a destination.More details are available at wharfhotels.com.