• 五险一金
• 带薪年假
• 岗位晋升
• 技能培训
• 包吃包住

职位描述 Job description
1.礼貌且高效地处理所有客人的投诉及要求，并跟进确保问题的圆满解决。每日向前厅部经理汇报告酒店当日发生的特殊或重大事件。
Handle all guests complaints and inquiries in a courteous and efficient manner, following 
through to make sure problems are resolved satisfactorily. Report daily occurrence and irregularities to the Front Office Manager.
2.确保每个班次召开交班会，将客人信息和酒店相关讯息传达给每一个员工，讨论特别事件和强调客人特殊要求等。
Ensure that shift briefings are conducted to disseminate guest and hotel related information,discuss outstanding issues, highlight guest special requests, etc. for all agents to take note the start of the shift.
3. 监督前厅部所有夜班员工的仪容仪表和守时情况，确保他们根据部门的仪容仪表的规范着装整齐并保持高标准的个人卫生及外表
Oversees the punctuality and appearance of all night shift Front Office agents, making sure    that they wear the correct uniform and maintain a high standard of personal appearance and  hygiene, according to the hotel and department’s grooming standards.
4.协助VIP客人及常住客的接待和入住登记。确保客人在店期间得到妥善照顾。
Assists in greeting and checking-in VIP and Long Stay guests, ensure all guests are well taken care of  during their staying.
5.及时处理房态差异。与酒店信贷经理检查住店客人的消费并处理超额消费情况。
Resolve discrepant rooms immediately. Co-ordinate with the Credit Manager to review the credit rating of in-house guests to handle high balance.
6.需要时参加培训课程和会议。
 Attend training sessions and meetings as and when required.
7.执行分派的任何合理任务和额外职责。
Carry out any other reasonable duties and responsibilities as assigned.

任职要求 Qualifications
1.至少3年大专或旅游管理相关专业 
Minimum 3 years’ college education or hospitality related qualifications
2.3 年以上国际品牌酒店前厅部工作经验并有一年值班经理工作经验
Minimum 3 years of Front Office working experience in an international hotel environment and one year in Duty Manager Position
3.良好的英语写作与口语能力，有良好的人际关系和与客人的沟通能力，有很好的领导和激励能力
Good written and oral English proficiency, possess good interpersonal and guest contact skills, able to lead by example with leadership and motivating abilities, able to communicate well with all levels. 

感谢您关注长沙玛珂酒店!我们为您创格全新生活方式, 于每一次入住 Maqo，开启新的灵感与精彩。在这里，每一份体验都经过甄选、创格、雕琢、完善，渴望让人眼前一亮。Maqo ChangshaThank you for following Maqo Changsha.Every stay at Maqo is an invitation to inspiration and excitement.A place where every experience is distilled, edited, curated, and perfected to surprise at every turn. 关于九龙仓酒店九龙仓酒店为九龙仓集团有限公司旗下的全资附属公司，目前拥有和管理16间遍及中国内地、香港特别行政区及菲律宾的马哥孛罗酒店和尼依格罗酒店。

集团于2015年推出尼依格罗奢华酒店品牌，以时尚雅致作为定位。品牌至今有五间酒店，分别是香港美利酒店、成都尼依格罗酒店、重庆尼依格罗酒店、长沙尼依格罗酒店及苏州尼依格罗酒店。

位于中国内地，香港特别行政区和菲律宾的11间豪华马哥孛罗酒店以著名旅行探险家马哥孛罗命名。品牌体现他的精神，邀请宾客一同探索，发现和体验不同目的地。

如欲查阅更多资料，请浏览wharfhotels.com。Wharf HotelsHong Kong SAR-based Wharf Hotels, a subsidiary of The Wharf (Holdings) Limited, operates 16 owned and/or managed hotels under Marco Polo Hotels and Niccolo Hotels in Hong Kong, Mainland China and the Philippines.

Niccolo Hotels was added to the group' s portfolio in 2015 as the luxury brand and encompasses five contemporary chic hotels – The Murray, Hong Kong; Niccolo Changsha; Niccolo Chengdu; Niccolo Chongqing and Niccolo Suzhou.

Marco Polo Hotels' 11 international deluxe hotels in established locations within Hong Kong, Mainland China and the Philippines reflect the philosophies of their namesake and adventurer – Marco Polo, and invite guests to explore and experience a destination.More details are available at wharfhotels.com.