• 五险一金
• 带薪年假
• 岗位晋升
• 技能培训
• 包吃包住

职位描述 Job description
1.确保品牌承诺的交付，并提供卓越的客户服务。
Ensure the delivery of brand promise and provide exceptional guest service at all times.
2.酌情为其他部门的内部客户提供优质的服务。 
Provide excellent service to internal customers in other departments as appropriate.
3.以诚恳有效的方式处理所有客人和内部客户的投诉和查询，以确保问题得到圆满解决。 
Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
4.建立并维持与客人的良好关系。 
Establish a rapport with guests maintaining good customer relationships.
5.经常性去确认餐厅的客人是否享受到我们最好的服务。 
Personally and frequently verify that guests at restaurants are receiving the best possible service.
6.在餐厅高峰时段进行巡查，以确保餐厅被我们的同事管理得很好，餐厅的功能达到最大的使用。 
Spend time at restaurant (during peak periods) to ensure that they are managed well by the respective colleagues and functions to the fullest expectations.
7.确保遵守品牌承诺以追求利润最大化为原则进行部门运作。
Assist to ensure that the outlet is operated in line with maximizing profit while delivering on the brand promise.
8.协助餐厅经理达到月度和年度个人目标和餐厅营业收入。
Assist the Restaurant Manager to achieve the monthly and annual personal target and the outlet's revenue.
9.确保与财务记录的保留、钱款处理和许可以及及时而准确的财政信息的上报全部符合酒店、公司和本地的制度、政策和规章的规定。
Ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

任职要求 Qualification
1.至少1年在同等职位上的管理工作经验。
At least 1 year working experience on the same position in RB&E.
2.性格成熟、工作独立、机智灵敏，人际交流与沟通技能出色。
Mature, independent, tactful with good interpersonal & communication skills.

感谢您关注长沙玛珂酒店!我们为您创格全新生活方式, 于每一次入住 Maqo，开启新的灵感与精彩。在这里，每一份体验都经过甄选、创格、雕琢、完善，渴望让人眼前一亮。Maqo ChangshaThank you for following Maqo Changsha.Every stay at Maqo is an invitation to inspiration and excitement.A place where every experience is distilled, edited, curated, and perfected to surprise at every turn. 关于九龙仓酒店九龙仓酒店为九龙仓集团有限公司旗下的全资附属公司，目前拥有和管理16间遍及中国内地、香港特别行政区及菲律宾的马哥孛罗酒店和尼依格罗酒店。

集团于2015年推出尼依格罗奢华酒店品牌，以时尚雅致作为定位。品牌至今有五间酒店，分别是香港美利酒店、成都尼依格罗酒店、重庆尼依格罗酒店、长沙尼依格罗酒店及苏州尼依格罗酒店。

位于中国内地，香港特别行政区和菲律宾的11间豪华马哥孛罗酒店以著名旅行探险家马哥孛罗命名。品牌体现他的精神，邀请宾客一同探索，发现和体验不同目的地。

如欲查阅更多资料，请浏览wharfhotels.com。Wharf HotelsHong Kong SAR-based Wharf Hotels, a subsidiary of The Wharf (Holdings) Limited, operates 16 owned and/or managed hotels under Marco Polo Hotels and Niccolo Hotels in Hong Kong, Mainland China and the Philippines.

Niccolo Hotels was added to the group' s portfolio in 2015 as the luxury brand and encompasses five contemporary chic hotels – The Murray, Hong Kong; Niccolo Changsha; Niccolo Chengdu; Niccolo Chongqing and Niccolo Suzhou.

Marco Polo Hotels' 11 international deluxe hotels in established locations within Hong Kong, Mainland China and the Philippines reflect the philosophies of their namesake and adventurer – Marco Polo, and invite guests to explore and experience a destination.More details are available at wharfhotels.com.