• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 午餐补贴
• 管理规范
• 包吃包住
• 人性化管理
• 员工生日礼物

岗位描述：
Job Description:
1.积极参与部门日常运营，保证客人或同事的问题能够在最短的时间内以专业的方式得以解决。
1.Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.
2.熟悉酒店内所有对客服务项目和活动信息，并保证当班总机的同事都能提供这样的信息，并成为客人获取此类信息的来源。
2.Be familiar with all guest services, daily events and functions within the hotel and to ensure on shift Service Center colleagues are also adequately furnished with such information, and serve as a general guest information source.
3.保证正确处理所有客人的叫醒、留言、邮件及传真。
3.Ensures that all guests’ wake up calls, messages, mail and fax are handled and distributed properly.
4.责任与检查酒店所有住客电话账单的准确性。
4.Responsibility for all in house guest telephone bills in accurate.
5.接受酒店房间的预订工作，并在需要的时候给网络订房渠道回复预订传真。
5.Handle the room reservation, and fax back to OTA if necessary.
6.认知贵宾和忠实宾客，参与有关贵宾和忠实宾客入住、离店和其他特殊需求的有效沟通体系，并提供有礼有节的个性化服务。
6.Aware of VIP visitors and loyalty guests, participate the communication system with operation team the arrival, departure and special needs, offer them a polite and courteous personal service.
7.保证在不同班次之间保持持续和有效的沟通。
7.Maintain consistent and effective flow of communication between shifts among fellow managers and colleagues.
8.保证高效协助客房餐饮、餐厅预订、客房部、健身中心预订及工程部的职能。
8.Ensures that the departmental functions of Room Service, Restaurant reservations, Housekeeping coordination, Fitness Centre reservations, and Engineering coordination are carried out efficiently.
岗位要求：
Job Requirements:
1.大专以上文化程度，熟练掌握和运用英语。
1.Diploma or above, proficiency in English.
2.在知名国际酒店内从事至少两年类似岗位的经验。
2.Minimum one (1) years relevant experience in a similar position in a renown international hotel brand.
3.熟悉并掌握Opera酒店管理系统和各类办公软件
3.PMS and Office software knowledge
4.适应性强，灵活并能有效地接受和应对变化
4.Adaptable and flexible and able to embrace and respond to change effectively
5.有效的管理风格，亲力亲为，平易近人
5.Effective management style, hands-on and approachable

宜昌外滩美爵酒店是法国雅高酒店管理集团旗下以融合当地风情与热情服务为特色的美爵品牌，是商务人士和休闲游客的绝佳选择。酒店位于宜昌新区中心，毗邻长江沿江大道。交通便利，距宜昌万达广场、宜昌兴发广场等娱乐购物中心仅咫尺之遥；距离宜昌高铁东站6公里，距离宜昌三峡机场25公里车程。酒店拥有306间客房，配备有全日制西餐厅、中餐厅、大堂吧及总计1300平方米的多功能会议空间。Grand Mercure Yichang Waitan is a Grand Mercure brand under Accor Hotel Management Group, which is characterized by the integration of local customs and warm service . It is an perfect choice for business people and leisure tourists. The hotel is located in the center of Yichang New District, adjacent to Yanjiang Avenue along the Yangtze River. With convenient transportation, it is only a short distance away from Yichang Wanda Plaza and Yichang Xingfa Plaza. It is 6 kilometers away from Yichang East Railway Station and 25 kilometers away from Yichang Three Gorges Airport. The hotel has 306 guest rooms, equipped with All Day Dinning restaurant, Chinese restaurant, lobby bar and a total of 1300 square meters of multi-functional conference space.