• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 领导好
• 员工生日礼物
• 包吃包住

Main Functions工作职责
· Have knowledge of hotel, hotel associates, and hotel services with hours of operations for all departments’ involved and surrounding areas.Has a thorough knowledge of guestrooms including:  locations, views, amenities, features, types, etc…
了解酒店，酒店各部门员工以及酒店各项服务设施及周边地区设施的营业及服务时间。清楚客房的相关信息, 例如位置，景色，提供物品，特色及房间类型等。
· Offer the hotel guests the best possible service through courteous and proper phone answering procedures through proper telephone procedures.
运用礼貌并适当的电话礼仪接听客人的电话，并对客人提出的合理要求提供最好的服务。
· Be an ambassador by promoting the hotel, restaurant, lounge, gift shops, etc.
作为酒店，餐厅，酒吧及礼品部等开展的促销活动的代表。
· Be able to give accurate directions and information regarding the immediate and metro area.
能向客人提供准确的地铁乘坐指示及信息。
· Handle all emergencies according to established procedures.
能运用相关程序处理所有紧急事件。
· Ensure all customer complaints are recorded in the Guest Response Program in a timely and directly professional manner.
本着及时坦率的专业态度，确保所有客人的投诉都被记录于客户回访项目中。
· Ensure all guests experiencing a problem receive an immediate response along with satisfactory resolved, any promised compensation is delivered and all guests receive appropriate follow up in a timely and professional manner. Practice empowerment!
确保对客人所提出的问题都能给以及时及满意的答复，以及时和专业的态度完成对客人的承诺并能后续跟进。付诸于行动。
· Ensure all individuals designated for follow-up are copied on incident reports and any other pertinent information available.
确保对所有个人被委托进行的后续跟进都做好相关记录，并附有所有与之相关的信息。
· Each associate is expected to carry out all reasonable requests by the management, which the associate is capable of performing.
要求每一个员工在其能力范围内执行所有合理的经营决策。
· Constantly updates himself/herself with local activities and current events in order to provide  
guests with information.
	对本地所举办的各项活动及会议信息保持不断更新，从而向客人提供实时的信息。
· Establish a good working relationship with other departments.
与其他部门建立良好的工作关系。
· Have knowledge of hotel rates, discounts, and how to handle each.
了解并知道如何处理与酒店房价和折扣相关的问题。
· Have working knowledge of reservations and Fidelio procedures. Know cancellation procedures and walk procedures.
了解与预订和酒店所用管理系统相关的工作知识。了解取消预订以及订预定的程序。
· Handle all wake-up call requests and repeat information to the guest to ensure proper handling of wake up calls in the morning.
处理所有叫醒服务要求，并向客人重复相关信息以确保早上能准时叫醒客人。
· Set wake up clock or input as requested as they come in.
及时地为客人设定其所要求叫醒闹钟。
· Handle fax and messages per outlined procedures.
按照程序处理客人的传真和留言。
· Attend all scheduled departmental meetings.
参加每月部门会议。
· Timely submission of assigned projects by supervisor or management.
及时完成资深接线员及经理委派的任务。
· Maintain cleanliness and neatness of work area.
保持工作环境的干净整洁。
· Be familiar with and follow all hotel safety and accident prevention procedures.
熟悉并遵守酒店安全防卫条例。
· Handle all telephone maintenance and installations accordingly.
处理所有电话维修及安装事宜。
· Maintain close control and inventory of supplies and equipment. Everything in Working Order (EIWO).
监管并保证所有供应品及设备都完好无损。确保所有物品都能正常使用。
· Understand and adhere to budgeted wage and hour limitations for staff.
了解员工薪酬待遇，并遵守工作时间。

General Responsibilities基本职责
ü Be well groomed and conform to the hotel's dress code and deportment.
	穿戴得体、并遵守酒店的着装规定，举止优雅
ü Be familiar with sales strategies; communicate daily with reservation sales.
	懂得销售策略，与预定部保持良好的日常沟通
ü Know all frequent customers and is familiar with their special requests. Ensure that their needs
	are met.
	了解常住客人，熟悉其特殊要求，确保其要求能够得到满足
ü Be familiar with cultural differences and know correct behaviour for each culture. Also know the 
	different protocols and etiquette.
	了解文化差异、对于拥有不同民族文化的客人均能保持良好的举止行为,了解不同的礼仪礼节。
ü Be knowledgeable about all emergencies plans and know how to act upon them.
	了解可能出现的突发事件并懂得如何应对
ü At all times strive to represent Marriott in the most professional and courteous manner.
任何时候都应该以最专业及最礼貌的举止来展现万豪的风采
Safety Awareness安全提示
Maintain safety by adhering to safest policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors.
Ensure proper safety instructions are given before operating any equipment.
要保障安全须严格遵守安全法规，与异常情况须及时上报。建立、支持所有的安全方案。行走在湿滑地面上要留意。在操作设备之前，确保已了解了安全说明
Any other duties as may be assigned from supervisor.
完成领导交代的其他工作职责

2023年10月份开业的北京未来科学城万怡酒店位于北京市昌平区未来科学城北区。东临京承高速路、西临神华研究院，北邻土沟服务区，南邻温榆河滨水公园，景观资源绝佳。距离首都机场仅15公里， 距离17号地铁未来城北站约800
米，交通便利通达。 酒店共有283间客房，位于酒店15-26层。26层的行政酒廊共计245平米，设置有自助餐区、下午茶、上网区域、小会议室等，供入住该楼层的客人使用。酒店提供中西餐饮的全日餐厅及中餐包房，满足多元化、国际化的商务宴请需求。680平方米的全日餐厅，5个中餐包厢，280平方米的大堂吧，518平方米的宴会厅及最大面积123平方米的各种规格会议室。可满足商旅客人的不同需求，带来绝佳视觉效果体验。加入我们，你可以享有：社会保险，住房公积金，免费食宿，带薪年假，节日礼物，班次津贴，生日礼物，万豪集团各项培训资源，万豪集团酒店员工探索价和亲友价，广阔的发展机会