招聘行政楼层接待员_北京未来科学城万怡酒店招聘信息-最佳东方

Main Functions工作职责

· Operate MARSHA and OPERA well and able to use key card system, trouble shoot basic guest key lock issues.

熟练使用MARSHA和OPERA系统，并且可以使用钥匙系统

· Provides warm welcome and detailed service to hotel guest. Ensure all necessary guest information are properly recorded and loaded in OPERA system, front desk keeps the paper trail.

为酒店客人提供热情并且细致的服务，确保所有必须的客人信息准确记录在OPERA系统里

· Assist to ensure executive lounge area is under smooth operation, including buffet set up, meeting room, guest booking and special guest requests.

帮助行政酒廊运营顺利，包括自助餐的摆放，行政会议室，客人预定及特殊要求

· Have knowledge of local areas and be informed at all times about cultural, historical attractions as well as their locations and hours of operation.

在任何时候都必须多了解本地文化特色，历史及有吸引力的特色地点的地址及营业时间

· Be familiar with daily in-coming VIP and Repeat guests. Get prepared and ready at the beginning of shift.

熟悉及了解当日到店的重要客人及回头客，在每个班次开始之前做好准备事宜

· Understand and participate in Marriott Bonvoy program.

理解并积极参与万豪旅享家计划

· Perform in-room guest registration and room assignment and accommodate special request for all customers.

可以完成为客人在房间里办理入住登记，可以分配房间并且为所有有特殊要求的客人安排住宿

· Know how to follow hospitality guidelines.

知道如何遵循服务指导方针

· Interact with guest at all opportunities, play a customer contact role.

在任何机会下与客人互动，扮演一个与客人接触的角色

· Answer phone calls according to standard by using proper telephone etiquette and within three rings.

电话三响之内按照标准及电话礼仪接听电话

· Report any unusual occurrence or requests to manager immediately.

将任何不同寻常的事件或者要求及时上报经理

· At all times strive to represent Marriott in the most professional manner.

在任何时候都努力代表万豪表现出专业的礼节礼貌

· Be disciplined at all times, stand alert and tall at the front desk, greet guests immediately and offer assistance before the guest needs to ask. Focus your total attention to the customers

在任何情况下都遵守纪律，在前台时刻保持警惕，在客人开口询问之前向客人打招呼问好并且提供所需要的服务，把你的全部注意力都放在客人身上

General Responsibilities基本职责

· Be well groomed and conform to the hotel's dress code and deportment.

保持良好的仪容仪表标准，符合酒店的和部门的着装要求

· Be informed about daily operations and events.

了解酒店每日营运情况及各种活动

· Develop a thorough knowledge about all brands in Marriott's portfolio.

透彻了解万豪所有品牌的及文化

· Know all frequent customers and is familiar with their special requests. Ensure that their needs are met.

熟悉了解所有常客并且知道他们的特殊喜好，保证他们的要求得到满足

· Be familiar with cultural differences and know correct behavior for each culture. Also know the different protocols and etiquette.

清楚文化差异并且知道各种文化正确的举止，明白不同的礼节礼仪

· At all times strive to represent Marriott in the most professional and courteous manner.

在任何时候都努力代表万豪表现出专业的礼节礼貌

Safety Awareness安全提示

Maintain safety by adhering to safest policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors.

Ensure proper safety instructions are given before operating any equipment.

遵守安全守则保持安全，负责及时报告任何意外事故，支持所有安全活动，在湿滑楼梯上行走时保持注意，在开启任何设备之前要确保了解安全程序

Any other duties as may be assigned from supervisor.

完成领导交代的其他工作职责

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