招聘Front Office Manager前厅经理_山西晋泽昌文旅酒店有限公司招聘信息-最佳东方

主管前厅所有方面事务（如：客人入住登记、行李搬运、商务中心、总机服务、礼宾服务和宾客预订），以及健身中心，为宾客提供独特的体验。

工作职责

1. 参与制定部门年度预算与财务计划。重点通过房价策略、筑房启动和排房管理，监控预算和控制人力成本和各项费用。

2. 监管夜审工作并准备每日财务报告。监管夜审工作并准备每日财务报告。

3. 开发各种计划，通过前台过路客管理和增销从而提高客房出租率和平均每日房价。

4. 处理员工日常事务，计划并分配工作，为每个员工设定工作绩效目标。为员工提供教导、辅导并给予定期反馈，协助解决各种员工矛盾，提高员工绩效。

5. 对全体员工实施教育与培训，确保所有工作符合国家、各省市与地方的法律和安全法规。确保员工获得适当的培训，并为员工配备完成工作所需的各种工具和设备。

6. 确保员工获得与操作系统、安全、现金处理流程、服务和标准有关的恰当培训。

7. 确保前厅员工为宾客提供快捷、专业和个性化的服务。

8. 确保宾客抵达酒店时受到欢迎和问候，把握时间和宾客进行交流。以恰当的方式对宾客的投诉予以回应，通过与宾客建立良好的关系并获取反馈，不断提升宾客满意度。

9. 对前厅和公共区域进行例行检查，若发现任何问题马上采取行动。

10. 核查账单指令和宾客信贷情况，按酒店信贷政策操作，确保以安全方式处理所有交易。

12. 完成其他分配的任务, 可能需要担任值班经理。

任职要求：

1.酒店管理或工商管理专业学士及以上学历或同等学历，

2.3 年前厅或宾客体验工作经验，并需有管理经验。

3.英语流利。能同时使用其他语言者优先考虑。

山西晋泽昌文旅酒店隶属于山西鑫宇泰集团旗下高端豪华五星文化创意酒店，建立“以人为本”，为宾客提供真正的待客之道和真挚情谊“用心服务”“匠心品质”。Shanxi JZC Hotel is an exquisite luxury five-star cultural and creative hotel, proudly affiliated with Shanxi XinYuTai Group. Guided by the value of genuine care for people, we endeavor to provide guests with an authentic experience of hospitality and camaraderie, characterized by heartfelt service and impeccable craftsmanship.酒店占地面积约38000平方米，楼高20层，拥有261套/间豪华客房，国际会议中心采用全场无柱式设计，1,000平米可分割超大空间，配备P2.0高清LED超大显示屏，令您的宴会色彩斑斓，彰显品质，全日制餐厅拥有150个餐位，提供本地特色风味及西式美食。让尊贵的您尽情享用环球美味的同时放松身心。私享中餐厅和装修典雅包房为您提供精致饕餮美馔，优美的就餐环境，丰富多元的餐厅令人期待。健身中心和SPA水疗中心，让您享受疗愈身心的焕活护理健康体验。The hotel covers an expansive area of approximately 38,000 square meters and stands majestically with 20 floors. It boasts 261 luxurious suites and rooms, each offering a haven of elegance and comfort. The international conference center features a seamless, pillarless design, with a remarkable dividable space of 1,000 square meters; equipped with a high-definition P2.0 LED display, the venue adds a vibrant and quality touch to your banquets. The all-day dining restaurant accommodates 150 guests, offering a delightful fusion of local specialties and Western cuisine, where you shall indulge in a world of exquisite flavors while allowing yourself to relax and unwind. For a more intimate dining experience, our exclusive Chinese restaurant and elegantly decorated private rooms provide a feast of gourmet delicacies. The pleasing dining ambiance and diverse range of culinary options are sure to exceed your expectations. Additionally, our fitness center and spa retreat offer a rejuvenating sanctuary, allowing you to enjoy revitalizing treatments and experiences that promote the well-being of your mind and body.以创意文化的品牌基因，突破传统星级酒店的桎梏，融入当地文化，巧妙运用晋商瑰丽八家大院文化，徐徐展开三晋画卷，缔造至臻品质生活，“晋泽昌”由此诞生，愿您昌盛亨通，发现生活的惊喜，体验生活的美好，创造回忆，把体验带回家。At the heart of our brand lies a deep connection to creative culture, as we aim to transcend the confines of traditional hotels. Embracing the local culture and seamlessly weaving the splendid heritage of the Shanxi merchants' grand courtyards, we unfold a picturesque panorama of the Shanxi region with an aspiration to create an unparalleled lifestyle. Thus, Jinzechang is born, a name that carries our sincere wish for your prosperity and abundance. May you embark on a journey of discovery, finding the wonder of life, experiencing its joy, creating cherished memories, and taking them back home with you, forever reminding you of the exquisite experiences you encountered at our hotel.晋泽昌文旅酒店JZC Hotel 地址Address ：山西省太原市龙城大街89号 89 LongCheng Street, Taiyuan City, Shanxi Province邮编Postcode：030031 邮箱Email：HR@JZCHotel.com