岗位职责
- 按照经理的检查表来开始和结束一天的营运。
- 与客人进行积极的互动,来寻求反馈。
- 在餐厅中,培训、维持和执行的服务标准。
- 执行规范的餐厅指南,并进行展示,以确保给客人提供的饮料具有一贯的品质。
- 在班次上正确执行收入和账单控制程序。
- 处理日常员工的协作关系(例如时间调整)。为所有的员工和客人,建立一个安全及卫生的工作环境。
- 为餐厅营运提供尽可能的帮助(例如工作时间表,楼层安排,预定)。
- 找到解决如电话服务,最后一分钟的预定,或其他每天可能发生的问题的方法。
- 主持餐厅每天的试菜和菜单培训课程。
- 确保在餐厅营运时,协助服务员或领位,在各自的岗位上使客人满意。
- 确保服务的食品和饮料有质量保证。
- 确保完成每天基本的工作。
- 保持员工制服的标准。
- 通过使用工作指令和检查,管理一个有效的工程维护及保养程序。
- 理解和教导授权原则,以确保客人的满意度。
- 运用岗位的轮换制,来确保工作安排的合理性。
- 熟悉所有客人的奖励计划和关于他们账目的正确结算程序。
- 以身作则来激励我们的员工取得成功。
任职要求
专业知识技能
1.良好的英语口译及书写能力
2.精通计算机程序
学历
3.高中毕业证书
经验
4.2-3年其他五星酒店同职位的工作经验
其他技能要求
5.领导才能、培训技巧、组织能力
6.开朗及外向性格
7.积极的工作态度
山西晋泽昌文旅酒店隶属于山西鑫宇泰集团旗下高端豪华五星文化创意酒店,建立“以人为本”,为宾客提供真正的待客之道和真挚情谊“用心服务”“匠心品质”。Shanxi JZC Hotel is an exquisite luxury five-star cultural and creative hotel, proudly affiliated with Shanxi XinYuTai Group. Guided by the value of genuine care for people, we endeavor to provide guests with an authentic experience of hospitality and camaraderie, characterized by heartfelt service and impeccable craftsmanship.酒店占地面积约38000平方米,楼高20层,拥有261套/间豪华客房,国际会议中心采用全场无柱式设计,1,000平米可分割超大空间,配备P2.0高清LED超大显示屏,令您的宴会色彩斑斓,彰显品质,全日制餐厅拥有150个餐位,提供本地特色风味及西式美食。让尊贵的您尽情享用环球美味的同时放松身心。私享中餐厅和装修典雅包房为您提供精致饕餮美馔,优美的就餐环境,丰富多元的餐厅令人期待。健身中心和SPA水疗中心,让您享受疗愈身心的焕活护理健康体验。The hotel covers an expansive area of approximately 38,000 square meters and stands majestically with 20 floors. It boasts 261 luxurious suites and rooms, each offering a haven of elegance and comfort. The international conference center features a seamless, pillarless design, with a remarkable dividable space of 1,000 square meters; equipped with a high-definition P2.0 LED display, the venue adds a vibrant and quality touch to your banquets. The all-day dining restaurant accommodates 150 guests, offering a delightful fusion of local specialties and Western cuisine, where you shall indulge in a world of exquisite flavors while allowing yourself to relax and unwind. For a more intimate dining experience, our exclusive Chinese restaurant and elegantly decorated private rooms provide a feast of gourmet delicacies. The pleasing dining ambiance and diverse range of culinary options are sure to exceed your expectations. Additionally, our fitness center and spa retreat offer a rejuvenating sanctuary, allowing you to enjoy revitalizing treatments and experiences that promote the well-being of your mind and body.以创意文化的品牌基因,突破传统星级酒店的桎梏,融入当地文化,巧妙运用晋商瑰丽八家大院文化,徐徐展开三晋画卷,缔造至臻品质生活,“晋泽昌”由此诞生,愿您昌盛亨通,发现生活的惊喜,体验生活的美好,创造回忆,把体验带回家。At the heart of our brand lies a deep connection to creative culture, as we aim to transcend the confines of traditional hotels. Embracing the local culture and seamlessly weaving the splendid heritage of the Shanxi merchants' grand courtyards, we unfold a picturesque panorama of the Shanxi region with an aspiration to create an unparalleled lifestyle. Thus, Jinzechang is born, a name that carries our sincere wish for your prosperity and abundance. May you embark on a journey of discovery, finding the wonder of life, experiencing its joy, creating cherished memories, and taking them back home with you, forever reminding you of the exquisite experiences you encountered at our hotel.晋泽昌文旅酒店JZC Hotel 地址Address :山西省太原市龙城大街89号 89 LongCheng Street, Taiyuan City, Shanxi Province邮编Postcode:030031 邮箱Email:HR@JZCHotel.com