职位概述
在所有与接待有关的事务中高效、礼貌、专业地帮助客人。在回答客人电话、登记客人入住、分配房间、帮助客人 结帐离店以及满足客人其它合理的要求时随时保持高水准和服务质量。
工作职责
1.在每一班次开始前提前一定时间到岗
2.熟悉酒店客房位置、类型、房费、折扣、酒店设施、营业时间以及特殊促销等
3.了解每一班抵店客人信息,包括贵宾、 常客、团体客人抵店相关信息。
4.根据预订及客人要求分配房间
5.根据酒店标准完成每次的入住和退房程序。
6.把客人详细资料输入电脑系统,并注明客人的特殊需求。
7.按酒店服务规范和服务程序为客人办理贵重物品寄存的保险箱服务。
8.按房间号码把登记卡放到架子上存档
9.更新前台交班本。记录对各班次都必须获悉并掌握的重要信息
10.向上级汇报客人投诉以及客人对酒店的评价
11.确保有足够的表格、纸张、钥匙、宣传册等备货
12.任何异常事件发生时向主管、宾客服务经理或前厅部经理汇报
13.保守酒店机密
14.保持维护所在工作区域的高度整洁
15.在上级指导下执行其它任务
任职要求
专业知识技能
1.具有对酒店行业以及前厅部基本知识的了解
2.良好的英语能力以及沟通技巧
3.良好的财务知识或概念
学历
4.大学
经验
5.具有相关工作经验者将会优先考虑, 无经验者需具有良好的外表与积极的态度,学习技能的潜力
其他技能要求
6.良好、积极的待客态度
7.其它外语能力
8.乐于学习,乐于助人
山西晋泽昌文旅酒店隶属于山西鑫宇泰集团旗下高端豪华五星文化创意酒店,建立“以人为本”,为宾客提供真正的待客之道和真挚情谊“用心服务”“匠心品质”。Shanxi JZC Hotel is an exquisite luxury five-star cultural and creative hotel, proudly affiliated with Shanxi XinYuTai Group. Guided by the value of genuine care for people, we endeavor to provide guests with an authentic experience of hospitality and camaraderie, characterized by heartfelt service and impeccable craftsmanship.酒店占地面积约38000平方米,楼高20层,拥有261套/间豪华客房,国际会议中心采用全场无柱式设计,1,000平米可分割超大空间,配备P2.0高清LED超大显示屏,令您的宴会色彩斑斓,彰显品质,全日制餐厅拥有150个餐位,提供本地特色风味及西式美食。让尊贵的您尽情享用环球美味的同时放松身心。私享中餐厅和装修典雅包房为您提供精致饕餮美馔,优美的就餐环境,丰富多元的餐厅令人期待。健身中心和SPA水疗中心,让您享受疗愈身心的焕活护理健康体验。The hotel covers an expansive area of approximately 38,000 square meters and stands majestically with 20 floors. It boasts 261 luxurious suites and rooms, each offering a haven of elegance and comfort. The international conference center features a seamless, pillarless design, with a remarkable dividable space of 1,000 square meters; equipped with a high-definition P2.0 LED display, the venue adds a vibrant and quality touch to your banquets. The all-day dining restaurant accommodates 150 guests, offering a delightful fusion of local specialties and Western cuisine, where you shall indulge in a world of exquisite flavors while allowing yourself to relax and unwind. For a more intimate dining experience, our exclusive Chinese restaurant and elegantly decorated private rooms provide a feast of gourmet delicacies. The pleasing dining ambiance and diverse range of culinary options are sure to exceed your expectations. Additionally, our fitness center and spa retreat offer a rejuvenating sanctuary, allowing you to enjoy revitalizing treatments and experiences that promote the well-being of your mind and body.以创意文化的品牌基因,突破传统星级酒店的桎梏,融入当地文化,巧妙运用晋商瑰丽八家大院文化,徐徐展开三晋画卷,缔造至臻品质生活,“晋泽昌”由此诞生,愿您昌盛亨通,发现生活的惊喜,体验生活的美好,创造回忆,把体验带回家。At the heart of our brand lies a deep connection to creative culture, as we aim to transcend the confines of traditional hotels. Embracing the local culture and seamlessly weaving the splendid heritage of the Shanxi merchants' grand courtyards, we unfold a picturesque panorama of the Shanxi region with an aspiration to create an unparalleled lifestyle. Thus, Jinzechang is born, a name that carries our sincere wish for your prosperity and abundance. May you embark on a journey of discovery, finding the wonder of life, experiencing its joy, creating cherished memories, and taking them back home with you, forever reminding you of the exquisite experiences you encountered at our hotel.晋泽昌文旅酒店JZC Hotel 地址Address :山西省太原市龙城大街89号 89 LongCheng Street, Taiyuan City, Shanxi Province邮编Postcode:030031 邮箱Email:HR@JZCHotel.com