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职位概述
当班时监督楼层主管及服务员负责楼层及公共区域工作。
工作职责
1.与前台密切合作,随时确保正确的客房状态。
2.检查员工工作情况, 安排楼层主管和服务员工作。
3.随时监督指导客房服务,确保高标准的清洁,为员工提供支持和培训
4.确保“请勿打扰”状态时客人的隐私得到尊重
5.监督夜床服务
6.负责严格的钥匙领取程序
7.例行检查客房,走廊和公共区域
8.即时向工程部报告维修申请
9.确保遵循失物招领程序
10.保持楼层布草房的整洁
11.协助行政管家管理客房的全部运行
12.确保所有的住客房间每天得到服务
13.确保所有的公共区域得到例行清洁
14.确保随时遵循”请勿打扰”程序
15.负责楼层布草房随时有充足的存货
16.控制清洁用品及客用品的消耗,保持机器处于良好的状态。
17.确保客房办公室正常运作
18.指导部门的工作运行
19.监督部门工作效率
20.避免和调解抱怨
21.解决争端
22.必要时以纪律约束员工
23.检查员工个人仪表及卫生
24.协助准备员工排班表
25.稳定员工,控制流失率
26.鼓励员工掌握多技能
27.协助员工的培训和发展
28.建立员工表现评估
29.给予所管辖的员工以不断的建议和支持
30.指导员工表现
31.向客人提供优质服务
32.确保客人需求和合理要求被满足
33.不断地寻找机会发展对客服务
34.采取合适的行动解决客人的抱怨
35.维持对产品和服务的高度了解以便于向客人解释和销售服务与设施
36.坚持酒店安全制度、紧急情况处理规定和程序
37.依照酒店要求记录安全日志和事故记录
38.坚持酒店的清洁和养护
39.保持维护所在工作区域的高度整洁
40.确保所有报告和服务都按时完成
任职要求
专业知识技能
1.具有良好的管家部楼层,PA日常操作方面的专业知识。
学历
2.具有酒店管理学位的优先,或具有与之相等的丰富的工作经验。
经验
3.3年以上管家部主管工作经验。
其他技能要求
4.良好的管理能力
5.一定的管理技巧
6.有改进服务品质的方法。
山西晋泽昌文旅酒店隶属于山西鑫宇泰集团旗下高端豪华五星文化创意酒店,建立“以人为本”,为宾客提供真正的待客之道和真挚情谊“用心服务”“匠心品质”。Shanxi JZC Hotel is an exquisite luxury five-star cultural and creative hotel, proudly affiliated with Shanxi XinYuTai Group. Guided by the value of genuine care for people, we endeavor to provide guests with an authentic experience of hospitality and camaraderie, characterized by heartfelt service and impeccable craftsmanship.酒店占地面积约38000平方米,楼高20层,拥有261套/间豪华客房,国际会议中心采用全场无柱式设计,1,000平米可分割超大空间,配备P2.0高清LED超大显示屏,令您的宴会色彩斑斓,彰显品质,全日制餐厅拥有150个餐位,提供本地特色风味及西式美食。让尊贵的您尽情享用环球美味的同时放松身心。私享中餐厅和装修典雅包房为您提供精致饕餮美馔,优美的就餐环境,丰富多元的餐厅令人期待。健身中心和SPA水疗中心,让您享受疗愈身心的焕活护理健康体验。The hotel covers an expansive area of approximately 38,000 square meters and stands majestically with 20 floors. It boasts 261 luxurious suites and rooms, each offering a haven of elegance and comfort. The international conference center features a seamless, pillarless design, with a remarkable dividable space of 1,000 square meters; equipped with a high-definition P2.0 LED display, the venue adds a vibrant and quality touch to your banquets. The all-day dining restaurant accommodates 150 guests, offering a delightful fusion of local specialties and Western cuisine, where you shall indulge in a world of exquisite flavors while allowing yourself to relax and unwind. For a more intimate dining experience, our exclusive Chinese restaurant and elegantly decorated private rooms provide a feast of gourmet delicacies. The pleasing dining ambiance and diverse range of culinary options are sure to exceed your expectations. Additionally, our fitness center and spa retreat offer a rejuvenating sanctuary, allowing you to enjoy revitalizing treatments and experiences that promote the well-being of your mind and body.以创意文化的品牌基因,突破传统星级酒店的桎梏,融入当地文化,巧妙运用晋商瑰丽八家大院文化,徐徐展开三晋画卷,缔造至臻品质生活,“晋泽昌”由此诞生,愿您昌盛亨通,发现生活的惊喜,体验生活的美好,创造回忆,把体验带回家。At the heart of our brand lies a deep connection to creative culture, as we aim to transcend the confines of traditional hotels. Embracing the local culture and seamlessly weaving the splendid heritage of the Shanxi merchants' grand courtyards, we unfold a picturesque panorama of the Shanxi region with an aspiration to create an unparalleled lifestyle. Thus, Jinzechang is born, a name that carries our sincere wish for your prosperity and abundance. May you embark on a journey of discovery, finding the wonder of life, experiencing its joy, creating cherished memories, and taking them back home with you, forever reminding you of the exquisite experiences you encountered at our hotel.晋泽昌文旅酒店JZC Hotel 地址Address :山西省太原市龙城大街89号 89 LongCheng Street, Taiyuan City, Shanxi Province邮编Postcode:030031 邮箱Email:HR@JZCHotel.com