职位概述
无论在餐厅或是酒吧为客人提供五星级的殷勤好客餐饮服务,最大限度的令客人满意。每位员工都会通过一线水准服务证书,娴熟的专业水准为客人提供出色的餐饮服务,确保客人满意。营造健康的工作环境并融入其中。
工作职责
以友好、娴熟的专业水准为客人提供出色的餐饮服务,最大限度的令客人满意。
1.餐饮部
1.1.餐前准备及食品的准备
准备好将要使用的厨房设备
根据菜单准备原料
1.2.协助接收并储存食品
协助核查并接收食品
储存食品
维护存储区域
1.3.清洁并维护设备及工作区域的卫生
清洁并储存设备
清洁工作区域
1.4.维持卫生标准及习惯
维持餐厅卫生
清洁餐厅及设备
保持个人卫生
2.对客服务/销售
2.1.对客服务/关系
按照标准与程序完成任务
向客人传递高水平服务
确保客人的需求和合理要求被满足
不断寻找机会发展对客服务
汇报客人意见及反馈
建立并维持有效的对客关系
尽力记住客人的姓名并以姓氏称呼
以职业化的形象和态度实施有效的和合适的对客影响
以能够促进友好、信任和满意的态度与客人交流
采取合适的行动解决客人的抱怨
有承担起上级授予的处理客人特殊要求投诉的能力
2.2.销售及促销产品和服务
促销酒店的产品与服务
维持对产品与服务的高度了解以便于向客人解释和销售服务与实施
3.培训
参加酒店的各种培训
接受部门培训
4.安全/清洁/养护
4.1.维持一个安全可靠的工作环境
强调保养职责,遵守工作区健康和安全法规、政策和程序
采取行动排除危险,向上级或经理报告危险隐患
坚持酒店安全制度、紧急情况处理规定和程序
熟悉对财产安全、紧急救护和火警等处理程序
依照酒店要求记录安全日志和事故记录
4.2.清洁/养护工作
坚持酒店的清洁和养护
保持维护所在工作区域的高度整洁
任职要求
专业知识技能
1.良好的英语水平
学历
2.高中毕业或旅游学校毕业
经验
3.餐饮服务经验
其他技能要求
4.良好的形象、个人展示能量及外向性格
山西晋泽昌文旅酒店隶属于山西鑫宇泰集团旗下高端豪华五星文化创意酒店,建立“以人为本”,为宾客提供真正的待客之道和真挚情谊“用心服务”“匠心品质”。Shanxi JZC Hotel is an exquisite luxury five-star cultural and creative hotel, proudly affiliated with Shanxi XinYuTai Group. Guided by the value of genuine care for people, we endeavor to provide guests with an authentic experience of hospitality and camaraderie, characterized by heartfelt service and impeccable craftsmanship.酒店占地面积约38000平方米,楼高20层,拥有261套/间豪华客房,国际会议中心采用全场无柱式设计,1,000平米可分割超大空间,配备P2.0高清LED超大显示屏,令您的宴会色彩斑斓,彰显品质,全日制餐厅拥有150个餐位,提供本地特色风味及西式美食。让尊贵的您尽情享用环球美味的同时放松身心。私享中餐厅和装修典雅包房为您提供精致饕餮美馔,优美的就餐环境,丰富多元的餐厅令人期待。健身中心和SPA水疗中心,让您享受疗愈身心的焕活护理健康体验。The hotel covers an expansive area of approximately 38,000 square meters and stands majestically with 20 floors. It boasts 261 luxurious suites and rooms, each offering a haven of elegance and comfort. The international conference center features a seamless, pillarless design, with a remarkable dividable space of 1,000 square meters; equipped with a high-definition P2.0 LED display, the venue adds a vibrant and quality touch to your banquets. The all-day dining restaurant accommodates 150 guests, offering a delightful fusion of local specialties and Western cuisine, where you shall indulge in a world of exquisite flavors while allowing yourself to relax and unwind. For a more intimate dining experience, our exclusive Chinese restaurant and elegantly decorated private rooms provide a feast of gourmet delicacies. The pleasing dining ambiance and diverse range of culinary options are sure to exceed your expectations. Additionally, our fitness center and spa retreat offer a rejuvenating sanctuary, allowing you to enjoy revitalizing treatments and experiences that promote the well-being of your mind and body.以创意文化的品牌基因,突破传统星级酒店的桎梏,融入当地文化,巧妙运用晋商瑰丽八家大院文化,徐徐展开三晋画卷,缔造至臻品质生活,“晋泽昌”由此诞生,愿您昌盛亨通,发现生活的惊喜,体验生活的美好,创造回忆,把体验带回家。At the heart of our brand lies a deep connection to creative culture, as we aim to transcend the confines of traditional hotels. Embracing the local culture and seamlessly weaving the splendid heritage of the Shanxi merchants' grand courtyards, we unfold a picturesque panorama of the Shanxi region with an aspiration to create an unparalleled lifestyle. Thus, Jinzechang is born, a name that carries our sincere wish for your prosperity and abundance. May you embark on a journey of discovery, finding the wonder of life, experiencing its joy, creating cherished memories, and taking them back home with you, forever reminding you of the exquisite experiences you encountered at our hotel.晋泽昌文旅酒店JZC Hotel 地址Address :山西省太原市龙城大街89号 89 LongCheng Street, Taiyuan City, Shanxi Province邮编Postcode:030031 邮箱Email:HR@JZCHotel.com