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【岗位职责】
1、查看交班记录，了解上一班的移交事项，并负责处理；
2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动；
3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益；
4、熟练总台各项专业业务和技能，搞好对客服务；
5、熟练掌握店内信息，提供准确的问讯服务；
6、负责为下榻酒店的宾客办理入住登记手续；
7、负责客房钥匙的管理和发放工作并严格遵守验证制度；
8、制作有关报表，为其它部门提供准确的接待信息。
【岗位要求】
1、XXX以上文化程度，流利的英语口语；
2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感；
3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。
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名
东城区交道口东大街101号 
酒店业--国内高端酒店/5星级
100-499人
私营．民营企业
北京东方茂酒店坐落于北京城中心，紫禁城以北。东接簋街餐饮美食、西连后海休闲娱乐，步行可达雍和宫、国子监、南锣鼓巷、什刹海、王府井大街等著名景点。距东直门机场快线车站仅15分钟。酒店拥有自助早餐厅、大堂吧、自然采光多功能会议室及无柱宴会厅，酒店以专业服务品质为商务游客和休闲旅客打造绝佳的下榻之选;酒店带给您的不仅是一次地点的转移，更能为您提供一次发现未知、开拓新视野的机会 - ”用心感受，身之所在“。Welcome to Ming Yue Oriental Hotel Beijing - a luxuryhotel superbly located in the heart of the city, a 10-minute taxi ride to thefamous Forbidden City. Whether you are travelling for business orleisure, you will appreciate being situated in the center of city’s most excitingdining, shopping and entertainment venues, with the renown food street “GuiJie”on the east, Houhai, Shi Cha Hai on the west and a short stroll away from thepopular local tourist attractions, such as the Lama Temple, Nan Luo Gu Xiang andWangfujing shopping street. The Airport Express Dongzhimen station is a mere 15minutes walking distance to the hotel.Enjoy our quality facilities during your stay, whetherit’s savouring a delicious meal at the Chinese seafood restaurant or theWestern all-day dinning, or unwind at the stylish Lobby Bar. Our versatileconference facilities and signatures offer a comprehensive set of initiativesdesigned to deliver streamlined and successful events.It is a chance to experience a newplace and a chance to discover the unknown; It is a reflection of our selves,of others and a contribution to a higher quality of life.酒店公开面试时间：周一至周五9:00-16:30.请您携带个人一寸彩色近照、中英文简历和身份证到人力资源部参加面试，我们期待您的加入！Interviewing open time: Every Monday to Friday 9:00AM-16:30PM. Please carry one-inch colour photo, bilingual CVs and ID Card to Human Resource department for interviewing. We are looking forward to your joinging!酒店地址：北京市东城区交道口东大街101号(东直门内大街西侧)地铁路线：地铁5号线北新桥站出A/D口向西300米;公交路线：107/612/635交道口东下车，104/108/113/127/758/特11交道口南下车， 124小经厂下车，106/116/684北新桥路口南下车，13/117北新桥路口北下车Address: No.101, Jiao Dao Kou East Street, Dongcheng District, BeijingRoute: Subway Line 5 Bei Xin Qiao Station, From A/D exit and along the road to the west 300 meters. Bus: 107/612/635/104/108/113/127/758/特11/124/106/116/684/13/117
