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1. 监督前台日常运营，确保高效、顺畅的接待、入住和退房流程。
2. 管理和培训前台团队成员，提升其服务技能、产品知识与工作效率。
3. 处理宾客的特别要求、咨询和投诉，提供及时、有效的解决方案，确保宾客满意度。
4. 监督并审核前台财务操作，确保账目准确、现金处理安全合规。
5. 协调与前厅部其他岗位（如礼宾、宾客服务）及其他部门（如客房部、销售部）的沟通与合作。
6. 管理客房库存和房价，在授权范围内协助进行收益优化。
7. 确保前台区域整洁有序，所有设备运转正常，物资供应充足。
8. 执行酒店的安全、卫生及服务标准与政策。
9. 准备并提交相关的运营报告和数据。
10.在宾客服务经理不在时，承担其部分职责，处理紧急情况。
国际联号工作经历：优先语言能力：英语-良好计算机能力：良好
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酒店业--精品酒店
100-499人
私营．民营企业
西安大雁塔福朋喜来登酒店隶属于万豪国际集团，是集团旗下备受青睐的精选服务品牌，坐落于西安曲江新区核心地段，步行 5 分钟即达大雁塔景区与大唐不夜城，文旅氛围浓厚，地理位置优越。酒店拥有 109 间现代化客房与套房，配备国际标准的舒适床品、灵活办公空间及高速网络；内设精致餐厅与大堂吧，融合本地风味与国际美食，为商务与休闲宾客提供高性价比、高品质的旅居体验。我们依托万豪国际成熟培训体系与全球化发展平台，重视每一位伙伴的成长与价值。在这里，你将收获：✔ 国际化管理经验✔ 清晰的职业晋升通道✔ 完善的福利保障与团队关怀✔ 轻松融洽、积极正向的工作氛围如果你热爱酒店行业、注重服务品质、期待长期稳定发展，欢迎加入我们，与优秀团队一同成长，共筑温暖而专业的旅居体验。Four Points by Sheraton Xi'an YanTa is part of Marriott International, a highly acclaimed select-service brand under the Group. Strategically located in the core area of Qujiang New District, Xi’an, the hotel is just a 5-minute walk to the Giant Wild Goose Pagoda Scenic Area and the Grand Tang Dynasty Ever-bright City, offering a rich cultural and tourism environment with superior geographical advantages.The hotel features 109 modern guest rooms and suites, equipped with international-standard comfortable bedding, flexible workspaces, and high-speed internet access. It also houses an exquisite restaurant and lobby bar, blending local flavors with international cuisines, providing cost-effective and high-quality accommodation experiences for both business and leisure travelers.Backed by Marriott International’s comprehensive training system and global development platform, we value the growth and potential of every associate. With us, you will gain:✔ International management experience and professional vision✔ Clear and transparent career development path✔ Comprehensive benefits and thoughtful team care✔ A harmonious, positive and supportive working environmentIf you are passionate about the hospitality industry, dedicated to service excellence, and seeking long-term and stable career development, we sincerely welcome you to join our outstanding team. Grow together with us and create warm, professional hospitality experiences.
