1. 接受客房经理指派的工作内容,高效完成客房部的日常工作。
2. 认真督导下属员工贯彻执行部门规章制度、工作流程、操作程序和标准,以保持有较高的工作水准。 ·
3. 根据客房出租情况,合理安排人员。 ·
4. 检查楼层员工的工作表现。包括仪容仪表、服务态度、操作技能等。 ·
5. 巡查酒店的客房、服务区域等的卫生清洁情况。每天对所辖区域的房间的检查,确保房间清洁工作保持在较高的水平。
6. 组织员工培训,房间整理、钥匙管理、消防安全、应急程序等知识,不断提高员工职业素质和工作技能。抽查各种饮料、食品的发送记录。 ·
7. 仔细阅读客房部主管领班交接本,确保客人的每一个要求都得到了及时地落实。并且指导服务员忠于职守、对待未有结果的工作需要有始有终地去完成。 ·
8. 做好VIP客人房间的检查及布置,保证接待质量。 ·
9. 参加主持部门晨会并向部门经理汇报有关信息。及时传达酒店和部门的精神。 ·
10. 协助部门经理做好对客房部员工的绩效考核工作,提出公正的评估意见。 ·
11. 同员工进行思想交流和沟通,努力提高员工工作的主动性、创造性。 ·
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