1.Directs and controls all subordinate associatesto ensure that all day to day operational matters are handled on time and guestepectations are met.
指导并监督下属员工确保日常运营并达到客人期望值。
2.Provides guidance and assistance to theoutlet associates helping them in the execution of their duties andresponsibilities.
为下属员工提供指引并辅助他们履行应完成的任务及责任。
3.Oversees the service standards in theoutlet ensuring that they conform to the requisite standards and meet or exceedcustomer expectations.
执行对服务流程标准的监督以保证员工符合规定的标准同时达到或超越客人的期望。
4.Liases with the kitchen, stewarding,bars, housekeeping and engineering to ensure that the operation runs smoothlyin areas of joint responsibility.
与厨房,管事部,酒吧,客房部及工程部等相关部门协调以确保每日运营顺利进行。
5.Assists in the planning and execution ofpromotional activities as directed.
按要求辅助上级计划与执行食品的促销活动。
6.Maximizes revenue in the outlet byimplementing upselling procedures.
通过实践产品推销技巧实现利润最大化。
7.Assists in monitoring and controlling thefinancial performance of the outlet controlling costs and expenses.
在成本与花销的控制等财务事项中发挥监督与控制的作用。
8.Assists in monitoring and controlling thehotel’s OE inventory and participates in inventory taking.
监督及管理酒店的盘点并积极参与盘点的具体工作。
岗位要求
1.More than 1 years working experience inthe same position is preferred.
1年以上同岗位工作经验者优先考虑。
2.Familiar with the hotel's customerservice requirements.
熟悉掌握酒店对客服务的要求。
3.Professional and responsible, civilizedbehavior.
有事业心和责任感,行为举止文明礼貌。
4.Good interpersonal,communication and organizational skills.
具备良好的人际关系、沟通和组织能力。
悦榕集团(“悦榕控股有限公司”或“集团”)是全球领先的独立运营,多品牌并行发展的酒店集团,在全球23个国家拥有超过8,000名员工。除了目前在17个国家已运营的60家酒店外,还有47家新酒店和度假村正在设计和建设中。位于苏州新区的悦榕庄酒店与悦椿酒店双品牌酒店目前试运营,预计2024年一季度开业。酒店背靠狮山景区,毗邻苏州博物馆西馆。酒店设计汲取古典造园手法,亭台楼阁、绿植园艺,将苏州人文典雅之韵及现代建筑设计之美融于一体。福利条款1.极具市场竞争力的薪资福利,员工享有每月10%服务费福利2.提供免费员工住宿及工作餐3.8小时工作制,做五休二4.免费提供制服及制服的清洗5.舒适的工作环境、丰富多彩的员工活动6.缴纳五险一金7.全面的线上线下培训课程和晋升发展计划8.悦榕庄旗下酒店免费房住宿待遇