大堂酒廊主管 Lobby Lounge Supervisor
1.To execute all mise-on-place duties andresponsibilities as directed, on time, according to the predetermined standards
按照指示及标准完成所有的准备工作
2.To engage in beverage preparation andservice delivery as per the predetermined standards and sequence
按照标准和程序做好酒水的准备工作和服务
3.To have thorough knowledge of the drinkslist and wine list and to be able to respond to guest inquiries.
对酒水单和葡萄酒单要非常的熟悉,并且能够对客人的要求做出反应
4.To ensure that guests expectations aremet or exceeded by providing an efficient, friendly and attentive service
以有效友好及细致的服务达到客人的预期要求或者是超出客人的期望
5.Liases with stewarding and housekeepingin operational matters to ensure the operation runs smoothly
如果在运作中出现问题与管事部和客房部联络,确保运作的顺畅
6.Maximizes revenue in the outlet byimplementing up selling procedures
在各个厅面进行酒水的促销以达到利润最大化
7.Maintains beverage par stocks and placesorders accordingly
根据客人的点单率维持酒吧的库存
8.Helps maintain the outlet in top physicalcondition by reporting any engineering defects to supervisors
向主管报告任何工程部的不足,帮助厅面维持最佳状态
9.Helps maintain standards of cleanlinessby carrying out front and back of house cleaning duties as directed
按照指示完成前后台的卫生工作,帮助维持卫生标准
10. Handlescustomer complaints if possible, or reports them to supervisors.
尽可能处理客人的投诉,或向主管报告
11.Adheres and ensures that all policiesand procedures, and associates’ handbook regulations are abided by
坚持遵守规章制度及员工手册上的规定。
岗位要求
1. More than 1 years working experience inthe same position.
1年以上同岗位工作经验。
2. familiar with the hotel's customerservice requirements.
熟悉掌握酒店对客服务的要求。
3. professional and responsible, civilizedbehavior.
有事业心和责任感,行为举止文明礼貌。
4.Good interpersonal,communication and organizational skills.
具备良好的人际关系、沟通和组织能力。
悦榕集团(“悦榕控股有限公司”或“集团”)是全球领先的独立运营,多品牌并行发展的酒店集团,在全球23个国家拥有超过8,000名员工。除了目前在17个国家已运营的60家酒店外,还有47家新酒店和度假村正在设计和建设中。位于苏州新区的悦榕庄酒店与悦椿酒店双品牌酒店目前试运营,预计2024年一季度开业。酒店背靠狮山景区,毗邻苏州博物馆西馆。酒店设计汲取古典造园手法,亭台楼阁、绿植园艺,将苏州人文典雅之韵及现代建筑设计之美融于一体。福利条款1.极具市场竞争力的薪资福利,员工享有每月10%服务费福利2.提供免费员工住宿及工作餐3.8小时工作制,做五休二4.免费提供制服及制服的清洗5.舒适的工作环境、丰富多彩的员工活动6.缴纳五险一金7.全面的线上线下培训课程和晋升发展计划8.悦榕庄旗下酒店免费房住宿待遇