完成辅助工作，支持整个餐饮服务队伍。遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。
· Carry food and beverage trays in a safe manner to minimize breakages
安全的举餐盘使破损将到最低。
· Payment methods are handled accurately
正确的处理付款方法。
· Food and beverage stock is stored in relation to hotel procedures
按照酒店的规定存储餐饮存货。
· Assist to promote Food and Beverage sale in all outlet
协助部门的促销活动的销售。
· Report and record breakages in assigned location
在指定的地方进行破损记录以及报告。
· Waiter stations are prepared according to standard
准备好服务台
· Cutlery is placed for buffet and table service is cleaned and polished
摆放好自助餐桌上的餐具
· Tables are pre- set and re-set after each meals
摆设好餐台
· Reservations are read and familiarized
阅读并熟悉预订
· Special occasions and promotion are read and familiarized
准备好特别活动
· Guests are greeted and seated with a smile
迎宾并安排客人就坐
· Daily specials are explained and upsold
说明并推销每日特价
· Food orders are processed accurately
准确的下餐单
· Food orders are taken quickly
快速的为客人写餐单
· Used ashtrays are clean regularly. Change with every 3 butts
定时清理用过的烟灰缸，标准不超过3个烟头。
· Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
· Converse with Guests about wines promotion, advising the types and styles of wine, taking wine orders and serving wine
与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
· Promoting and up-selling of signature food and beverages to guests
向客人推销部门招牌食品以及饮品。
· Take appropriate action to resolve guest complaints
正确处理客人的投诉。

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