• 五险一金
• 带薪年假
• 技能培训
• 岗位晋升
• 管理规范
• 节日礼物
• 员工生日礼物
• 包吃包住

任职资格 Qualification：

必须具有良好的中英文交流及写作能力
 Excellent spoken and written communication skills in both English and Mandarin are a must
良好的交流沟通能力
 Good interpersonal and communication skills
熟练运用办公设备及Opera系统                                                                                                                                        
Able to utilize various office machines, i.e. computer, facsimile and photocopy machine etc. and Opera system.
至少两年预订部副经理或同等级别相同容量国际酒店工作经验
Similar capacity in existing hotel or Assistant Reservations Manager with min 2 years experience in an international hotel.
妥善处理及回复客人需求
 Able to handle guest request and feedback in a professional manner 
 能与各级员工互动交流 
 Ability to interact with all level of people

职位概述Job Instruction：

1. 配合市场需求，制定并执行预订程序
   To develop and implement reservation procedures in support of marketing initiatives.
2. 监督管理每位员工的表现并进行定期的表现评估
   To monitor individual staff performance and conduct periodic performance appraisals.
3. 推动程序革新以最大化员工工作效率及进一步提高服务水准.
   To initiate procedural changes so that staff productivity is maximized.
4. 仔细选择并雇佣合适的员工
   To carefully select and hire staff based on established pre-requisitions and core competencies.     
5. 全方面地培训新老员工
   To fully train new and existing staff in all aspects of reservations operations.
6.协调分配工作，确保持续更新及处理当日所有的往来信件  
   To coordinate office activities to ensure work updates are consistently maintained and all correspondence promptly handled on the same day received.
7. 确保所有的预订在客人抵店前都得到检查核实
   To ensure that all reservations are thoroughly reviewed prior to guests' arrival.
8. 确保员工有必须的设备或工具，以便员工能有效的处理工作
   To ensure the staff are provided with the necessary equipment and tools to effectively handle their job.
9. 负责处理特殊需求 及预订部日常工作上发生的问题
   To take charge of special requests and any problems that may arise within the department on a day-to-day basis.
10.  维护一个有效的系统以合理地处理工作流程
    To develop and maintain an efficient system to promptly handle the flow of correspondences.
11. 通过推动程序上的革新以最大化员工的劳动率
    To initiate procedural changes so that staff productivity is maximized.
12. 专注于服务水平。例如：电话处理技巧及恰当的交流方式
    To focus on service level e.g. call handling techniques and prompt turnaround response.
13.  保持定期更新部门营运指南
    To maintain update Reservations & related manuals.

福利待遇Welfare treatment：

1.五险一金、双休、国家法定假期、带薪病假、年假，免费员工餐，外地员工提供免费员工宿舍，及根据酒店经营状况为员工发放年终奖及奖金等待遇。               
2.免费为员工提供相关专业技能培训，入职培训，酒店服务英语、服务技巧 培训等；
3.每年组织大型团队建设活动，及每月其他丰富多彩的员工活动。

万达锦华酒店以“高端客房、商务会议、公务出差、休闲度假、婚礼庆典”为主题，是集住宿，商务、休闲、餐饮、文化交流为一体的城市商务型酒店。项目位于万达广场南侧，用地面积7610平米，地上16层，地下2层，总建筑面积3.3万平米。酒店一层为接待大堂，全日餐厅、漫咖啡、大堂吧；酒店二层设特色餐厅包房，可满足商务宴请，日常会客等商务接待及聚会需求；三层为千平大型无柱宴会厅，设大型LED屏，同时设有各种面积会议室及多功能培训厅。四层为康体区，设有恒温泳池、健身房等休闲娱乐功能。五至十六层为酒店客房，总共设有标房及各类套房共计249间。是我市首座全功能型的高端商务酒店。