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- 服务邮箱:service@veryeast.com
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岗位职责:Delight Guest和悦宾客
1.Practice the service culture SHINE with Service Essence Training
对客服务中践行《服务精髓》中SHINE的服务文化要求
2.Solve the guest complaints with service culture E-Leap within Service Recovery Training
当客人向我们表达不满情绪时及时担负责任,并践行《服务补救》中的E-LEAP服务文化原则
3.Personal grooming, hygiene and courtesy are in line with hotel and brand standards
个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准
4.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
严格遵守服务流程和品牌标准,向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度
5.Recognizes superior quality products, presentations and flavor.
注重食品的质量,呈现方式及风味
6.Maintains food preparation handling and correct storage standards.
做好备菜及履行正确的贮藏标准
7.Maintains purchasing, receiving and food storage standards.
维持采购,收货及食品贮藏标准
8.Ensures compliance with all local, state and federal (Health Department) regulations.
确保遵守当地政府(卫生部门)的规定
9.Follows proper handling and right temperature of all food products.
遵循食品的适当处理及正确的保存温度
10.Conduct a preventative maintenance inspection on a monthly basis.
每月进行预防性维修检查
11.Actively involved in training the pastry associates on the fundamentals of pastry
按照饼房的基本原则积极参与培训饼房员工
12.Participates in training staff on menu items including ingredients, preparation methods and unique tastes.
按照菜谱参与员工的培训,包括配料,备菜及独特的口味
任职资格:Good health
身体健康
Good communication
良好的沟通技能
Pleasant looking
五官端正
Fluent in both verbal &Mandarin
出色的普通话及英语的口语能力
Ability to handle food complaints
能够处理食品投诉
Ability to draft menus of all kind in professional manner
能够拟定所有同类专业的菜单
Positive attitude/role model Initiative
态度端正/有以身作则的意识
Innovation Oriented
富有创新意识
Customer Service Oriented
富有服务意识
Good interpersonal skills
良好的与人沟通的能力
Enthusiastic 热情
Organized 有条理
深圳美高梅酒店倚靠东部黄金海岸线上的“美丽传奇”小梅沙,强调生活品质与趣味,以格调艺术为核心,致力于打造娱乐奢享休憩之所,成为东部滨海度假酒店的全新目的地。酒店外观采用源自海洋动感的S型设计,坐拥321间全海景客房,带给宾客面朝大海、枕风而眠的滨海体验。酒店内设4间风格迥异的餐厅及2间特色酒吧,为宾客带来富有创意的美食料理。同时,酒店配备有美高梅大宴会厅及多功能厅,满足不同类型会议会展需求。除此之外,刻入美高梅骨子里的娱乐精神独家“M秀”源自拉斯维加斯,即将点亮深圳滨海绚丽之夜,精彩马戏、魔术互动、小丑表演、火舞等热情活力的表演秀随时随地上演。秉承“让娱乐动人”的品牌理念,将娱乐精神与待客之道完美结合。汇集艺术、玩乐、美食和惊奇,为每一位精彩生活乐享者打造多元纷呈、超越期待的活力娱乐体验。 酒店将于2024年5月盛大启幕。