岗位职责:
Delight Guest和悦宾客
1.Solve the guest complaints with service culture E-Leap within Service Recovery Training
当客人向我们表达不满情绪时及时担负责任，并践行《服务补救》中的E-LEAP服务文化原则
2.Management will ensure all fitness equipment preventive maintenance program is conducted on a regular scheduled basis, to maintain safety standards in accordance to the manufacturer’s operating manual. 
管理人员应确保所有的健身器械定期进行预防性维护保养，根据营运说明书来确保安全标准。
3.Personal grooming, hygiene and courtesy are in line with hotel and brand standards
个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准
4.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度
5.Make every effort to ensure that guests leave with a good impression of the service
尽一切努力确保客人在离店时会对酒店的服务有很好的印象。
6.Be familiar with all special promotions, such as seasonal package programs, frequent flyer programs and DMH membership information programs.
熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及钓美集团会员等信息计划。
7.All gym equipment will be checked daily by qualified employee for any visible damage or wear and tear. Any equipment found not working will either be repaired immediately, or removed from operation. Scheduled preventive maintenance will take place on an on-going basis.
有资格的员工每天检查所有的健身器械的磨损和损耗，发现任何损坏器械应立即维修或移走。定期维护保养应长期进行。
8.Attention to detail and high standards throughout.
注重细节并从始至终贯彻高标准。
9.Maintain high standards of behavior, appearance and attitude as expected by the Group brand.
按照集团品牌的预期保持自己行为、外表和态度的高标准。
10.Fitness equipment will reflect the latest technology and maintenance, for the use and enjoyment of guests. Appropriate music and volume, lighting levels, adequate ventilation, and appropriate temperature are important to provide relaxation and comfort. 
健身器材将体现最新的技术和维护，供客人使用和享受。适当的音乐和音量、照明水平、充足的通风和适当的温度对于提供放松和舒适很重要。
11.To establish a culture where guests are treated as individuals, their needs are anticipated and expectations delighted and exceeded.
对客人提供个性化的服务，预见、了解客人的需求让客人喜出望外
12.Ensure a high level of guest recovery form guest complaints
高效率处理客人投诉
 

任职资格:
Good health  身体健康
Good communication 良好的沟通技能
Pleasant looking 五官端正
Bilingual-English and Chinese. 
语言能力—英文及中文
College degree or above
大专及以上学历
2 years Recreation management experience in a similar size hotel.
应具备在相当规模酒店2年康乐部管理工作的经验
The Red Cross first aid license
红十字急救证
Life-saving certificate
救生证
Self-starter. 主动
Team-builder. 团队精神
Goals oriented. 目标明确
Positive role model. 以身作则
Computer knowledge. 计算机知识
Financial knowledge. 财务知识
Ability to work long hours. 能适应长时间工作

深圳美高梅酒店倚靠东部黄金海岸线上的“美丽传奇”小梅沙，强调生活品质与趣味，以格调艺术为核心，致力于打造娱乐奢享休憩之所，成为东部滨海度假酒店的全新目的地。酒店外观采用源自海洋动感的S型设计，坐拥321间全海景客房，带给宾客面朝大海、枕风而眠的滨海体验。酒店内设4间风格迥异的餐厅及2间特色酒吧，为宾客带来富有创意的美食料理。同时，酒店配备有美高梅大宴会厅及多功能厅，满足不同类型会议会展需求。除此之外，刻入美高梅骨子里的娱乐精神独家“M秀”源自拉斯维加斯，即将点亮深圳滨海绚丽之夜，精彩马戏、魔术互动、小丑表演、火舞等热情活力的表演秀随时随地上演。秉承“让娱乐动人”的品牌理念，将娱乐精神与待客之道完美结合。汇集艺术、玩乐、美食和惊奇，为每一位精彩生活乐享者打造多元纷呈、超越期待的活力娱乐体验。



酒店将于2024年5月盛大启幕。