岗位职责:
1.Practice the service culture SHINE with Service Essence Training
对客服务中践行《服务精髓》中SHINE的服务文化要求
2.Solve the guest complaints with service culture E-Leap within Service Recovery Training
当客人向我们表达不满情绪时及时担负责任，并践行《服务补救》中的E-LEAP服务文化原则
3.Personal grooming, hygiene and courtesy are in line with hotel and brand standards
个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准
4.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度
5.Monitors Housekeeping personnel to ensure guests receive prompt and courteous service
监督客房部工作人员，确保客人得到及时和礼貌的服务。
6.Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention
监督客房部工作人员，确保客房，特别是美狮汇会员、熟客和其它贵宾的客房得到特别重视。
7.Responsible for the cleanliness, orderliness, sanitary conditions and maintenance of all public area throughout the hotel under his / her jurisdiction.
指导并负责整个酒店的清洁卫生维修保养，并使PA工作井然有序的运行
8.Inspect daily all Executive Offices. Food and Beverage outlets / restaurants, conference rooms, banquet halls, public restrooms and toilets, back of the house offices, shopping arcade, lobby and other areas of responsibility.  
每日对餐厅、大堂、会议室、宴会厅、客用卫生间后区办公室、更衣室等区域的清洁情况，更衣室进行检查。
9.Orient and train new employees. Conduct continuous training and retraining n and on-the –job training to subordinates according to approved systems and procedures.
培训新员工，并按酒店操作程序对新员工进行在岗培训和其他形式的再培训。
10.Train staff on proper handing and use of equipment and cleaning supplies.
培训员工正确使用清洁剂和正确使用机器设备。                                                          
11.Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required
定期对所有客房区域进行视察，以确保家具、设施和设备按要求得到良好的清洁、修缮、保养和更换和整修。
12.Remind all PA cleaners daily to practice safe work habits.
督促并提醒所有PA员工安全工作。
13.Record monthly, quarter, general cleaning schedules including carpet shampoo. 
 按照月度、季度、年度日常对清洁计划进行分类登记包括清洁地毯。
14.Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
对所有直属下级的仪容仪表、守纪情况和工作效率进行评估。如有必要，可直接采取纠正措施。
15.Follows up on progress of agenda items covered in regular meetings
对日常会议上讨论的议程事项的进展程度进行跟进。
16.Ensures Housekeeping personnel are familiar with in house facilities for the purpose of assisting guests
确保客房部工作人员熟悉酒店的各项内部设施，可以向客人提供各种协助。
17.Maintains a steady flow of communication to the Executive Housekeeper on all matters affecting the Housekeeping Department
坚持就影响客房部工作的各种问题向行政管家进行汇报 。
18.Supervises outside contractors to ensure contractual compliance
对外来承包商进行监督，以确保合同合规。
19.Works with the Executive Housekeeper on routine cleaning programs including spring cleans, etc 
与行政管家一起管理例行清扫活动，包括春季大清扫等。
 

任职资格:
Positive attitude/role model Initiative
态度端正/有以身作则的意识
Innovation Oriented 
富有创新意识
Customer Service Oriented 
富有服务意识
Good interpersonal skills 
良好的与人沟通的能力
Enthusiastic  热情
Organized 有条理
Good writing skills
具有良好写作技能
Proficient in the use of Microsoft Office 
熟练使用微软办公软件
Problem solving, reasoning, motivating, organizational and training abilities
具有解决问题，推理，号召，组织和培训能力
Strong Leadership skills in managing teams
在管理队伍中有很强的领导技能
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力
Flexible with shifts. Able to work on weekends.
可适应换班制度. 可以在周末工作

深圳美高梅酒店倚靠东部黄金海岸线上的“美丽传奇”小梅沙，强调生活品质与趣味，以格调艺术为核心，致力于打造娱乐奢享休憩之所，成为东部滨海度假酒店的全新目的地。酒店外观采用源自海洋动感的S型设计，坐拥321间全海景客房，带给宾客面朝大海、枕风而眠的滨海体验。酒店内设4间风格迥异的餐厅及2间特色酒吧，为宾客带来富有创意的美食料理。同时，酒店配备有美高梅大宴会厅及多功能厅，满足不同类型会议会展需求。除此之外，刻入美高梅骨子里的娱乐精神独家“M秀”源自拉斯维加斯，即将点亮深圳滨海绚丽之夜，精彩马戏、魔术互动、小丑表演、火舞等热情活力的表演秀随时随地上演。秉承“让娱乐动人”的品牌理念，将娱乐精神与待客之道完美结合。汇集艺术、玩乐、美食和惊奇，为每一位精彩生活乐享者打造多元纷呈、超越期待的活力娱乐体验。