岗位职责:
Delight Guest和悦宾客
1.Practice the service culture SHINE with Service Essence Training
对客服务中践行《服务精髓》中SHINE的服务文化要求
2.Solve the guest complaints with service culture E-Leap within Service Recovery Training
当客人向我们表达不满情绪时及时担负责任，并践行《服务补救》中的E-LEAP服务文化原则
3.Personal grooming, hygiene and courtesy are in line with hotel and brand standards
个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准
4.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度
5.Ensure that kitchen equipment and utensils are handled and used properly
保证厨房设备和用具正确操作
6.Ensure that hotel cost control policies and procedures are followed
确保落实酒店的成本控制政策和程序
7.The temperature of the refrigerator must be monitored and recorded every morning and every afternoon. 
每天上下午必须监控并记录冰箱温度。
8.To be aware of functions, in house occupancy for breakfast or any other relevant information in the banquet notice board
了解留言板上任何关于宴会早餐预定等各类相关信息
9.Help the preparation of all required food products and checks taste appeal, quantity and quality constantly
协助准备按照要求制作产品，要保持品质，数量，口味和质量
10.Living the DMH core values of responsibility, teamwork, innovation and excellence
践行责任、团队、创新和卓越的钓美价值观
11.Strictly implement the DMH brand audit standards
严格落实集团各项品牌性审计标准
12.With the aim of "Delight Guests", encourage team members to convey the essence of the brand and create a sense of guest experience through innovation
以“和悦宾客”为目标，鼓励团队成员传递品牌精髓，并通过创新，打造客人体验感
 
任职资格:
Good health  
身体健康
Good communication 
良好的沟通技能
Pleasant looking 
五官端正
Fluent in both verbal &Mandarin
出色的普通话及英语的口语能力
Positive attitude/role model Initiative
态度端正/有以身作则的意识
Innovation Oriented 
富有创新意识
Customer Service Oriented 
富有服务意识
Good interpersonal skills 
良好的与人沟通的能力
Enthusiastic  热情
Organized 有条理

深圳美高梅酒店倚靠东部黄金海岸线上的“美丽传奇”小梅沙，强调生活品质与趣味，以格调艺术为核心，致力于打造娱乐奢享休憩之所，成为东部滨海度假酒店的全新目的地。酒店外观采用源自海洋动感的S型设计，坐拥321间全海景客房，带给宾客面朝大海、枕风而眠的滨海体验。酒店内设4间风格迥异的餐厅及2间特色酒吧，为宾客带来富有创意的美食料理。同时，酒店配备有美高梅大宴会厅及多功能厅，满足不同类型会议会展需求。除此之外，刻入美高梅骨子里的娱乐精神独家“M秀”源自拉斯维加斯，即将点亮深圳滨海绚丽之夜，精彩马戏、魔术互动、小丑表演、火舞等热情活力的表演秀随时随地上演。秉承“让娱乐动人”的品牌理念，将娱乐精神与待客之道完美结合。汇集艺术、玩乐、美食和惊奇，为每一位精彩生活乐享者打造多元纷呈、超越期待的活力娱乐体验。