Operate Excellently卓越运营
1.Oversees and assists in the preparation and updates of the Front Office Departmental Operations Manual.
监督并协助前厅部运营手册的准备及更新。
2.Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
定期主持召开部门沟通会并确保例会和会议切实有效且在必要时进行指导。
3.Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.
确保所有前厅部员工遵循品牌承诺并始终提供优异的对客服务。
4.Ensures that Front Office employees also provide excellent service to internal customers as appropriate.
确保员工适时的为其他部门员工提供同样优质的服务。
5.Assists in greeting and checking-in VIP and Long Stay guests, ensures that they are met by an Duty Manager.
协助贵宾和常住客的接待及入住登记,确保由值班的经理接待这些客人。
6.Ensures that all Front Office employees are aware of current promotions, policies and other important information.
确保所有前厅部员工知悉最新的促销信息,规章制度及其他重要信息。
7.Implements consistent guest recognition programmers and maintains a relevant guest history database.
贯彻集团统一的顾客认知程序并维护相关的顾客信息数据库。
8.Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
礼貌而高效地处理所有客人和内部的投诉和询问,确保问题得到圆满解决。
9.Maintains positive guest and colleague interactions with good working relationships.
保持与顾客和同事的良好合作关系。
10.Spends time in Front Office area during peak periods to ensure that all areas are managed well by the respective teams and deliver the brand promise.
繁忙时期确保前厅各个区域均能有条不紊地运作并实现酒店的品牌承诺。
深圳美高梅酒店倚靠东部黄金海岸线上的“美丽传奇”小梅沙,强调生活品质与趣味,以格调艺术为核心,致力于打造娱乐奢享休憩之所,成为东部滨海度假酒店的全新目的地。酒店外观采用源自海洋动感的S型设计,坐拥321间全海景客房,带给宾客面朝大海、枕风而眠的滨海体验。酒店内设4间风格迥异的餐厅及2间特色酒吧,为宾客带来富有创意的美食料理。同时,酒店配备有美高梅大宴会厅及多功能厅,满足不同类型会议会展需求。除此之外,刻入美高梅骨子里的娱乐精神独家“M秀”源自拉斯维加斯,即将点亮深圳滨海绚丽之夜,精彩马戏、魔术互动、小丑表演、火舞等热情活力的表演秀随时随地上演。秉承“让娱乐动人”的品牌理念,将娱乐精神与待客之道完美结合。汇集艺术、玩乐、美食和惊奇,为每一位精彩生活乐享者打造多元纷呈、超越期待的活力娱乐体验。