Delight Guest和悦宾客
1.Practice the service culture SHINE with Service Essence Training
对客服务中践行《服务精髓》中SHINE的服务文化要求
2. Solve the guest complaints with service culture E-Leap within Service Recovery Training
当客人向我们表达不满情绪时及时担负责任，并践行《服务补救》中的E-LEAP服务文化原则
3.Personal grooming, hygiene and courtesy are in line with hotel and brand standards
个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准
4.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度

Security Responsibility安全责任
5.Ensure familiarity with safety, first aid and emergency handling procedures
确保熟悉安全，急救及紧急事件处理程序。
6.Conscientiously implement hotel safety procedures and measures, and report all accidents in a timely manner
认真贯彻酒店安全程序和措施，及时汇报所有的事故。
7.Strictly implement food hygiene and safety to ensure that relevant operations comply with the standards and requirements of the local government and DMH
严格执行食品卫生安全，确保相关操作符合当地政府及钓美集团的标准和要求
8.Comply with workplace health and safety regulations, policies and procedures and ensure that safe operating practices are familiar with any equipment prior to operation
遵守工作区健康和安全法规、政策和程序，操作任何设备前确保熟知安全操作规范。
9.Take action to eliminate hazards and report hazards to superiors or managers; Adhere to hotel safety systems, emergency handling regulations and procedures
采取行动排除危险，向上级或经理报告危险隐患；坚持酒店安全制度、紧急情况处理规定和程序；
10.Familiar with property safety, emergency rescue and fire and other handling procedures; Keep safety logs and accident records as required by the hotel
熟悉对财产安全、紧急救护和火警等处理程序；依照酒店要求记录安全日志和事故记录。
11.Keep confidential information about the hotel and guests
保守酒店及客人的机密信息。
12.Follow the principles of information security protection and ensure the security of relevant information and data in the work
遵循信息安全保护原则，在工作中确保相关信息及数据安全

深圳美高梅酒店倚靠东部黄金海岸线上的“美丽传奇”小梅沙，强调生活品质与趣味，以格调艺术为核心，致力于打造娱乐奢享休憩之所，成为东部滨海度假酒店的全新目的地。酒店外观采用源自海洋动感的S型设计，坐拥321间全海景客房，带给宾客面朝大海、枕风而眠的滨海体验。酒店内设4间风格迥异的餐厅及2间特色酒吧，为宾客带来富有创意的美食料理。同时，酒店配备有美高梅大宴会厅及多功能厅，满足不同类型会议会展需求。除此之外，刻入美高梅骨子里的娱乐精神独家“M秀”源自拉斯维加斯，即将点亮深圳滨海绚丽之夜，精彩马戏、魔术互动、小丑表演、火舞等热情活力的表演秀随时随地上演。秉承“让娱乐动人”的品牌理念，将娱乐精神与待客之道完美结合。汇集艺术、玩乐、美食和惊奇，为每一位精彩生活乐享者打造多元纷呈、超越期待的活力娱乐体验。