岗位职责:
Delight Guest和悦宾客
1. Practice the service culture SHINE with Service Essence Training.
对客服务中践行《服务精髓》中SHINE的服务文化要求。
2. Solve the guest complaints with service culture E-Leap within Service Recovery Training.
当客人向我们表达不满情绪时及时担负责任，并践行《服务补救》中的E-LEAP服务文化原则。
3. Personal grooming, hygiene and courtesy are in line with hotel and brand standards.
个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准。
4. Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception.
严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度。
5. Assist Reservation Manager to monitoring department daily operation.
协助预订部经理监督预定部日常工作。
6. Demonstrate an in depth knowledge of hotel Reservation systems make sure can use proficiently.
深入了解酒店的预定系统确保能够熟练使用。
7. Assist to Reservation Manager maintain online price monitoring and maintenance, maintain the network price channels and sales channels stability, and ensure the orderly operation of online sales.
协助部门经理保持线上价格监控和维护工作，维护好网络价格和销售渠道，保证网络销售有序运行。
8. To provide assistance to other team members when they encounter any difficulty in handling calls or other issues;
当部门其他成员接听电话或其他方面遇到困难时，提供相应的及时的帮助。
9. According to the requirements, complete the assigned task.
根据要求，完成所分派的任务
 
任职资格:
Good health  
身体健康
Good communication 
良好的沟通技能
Pleasant looking 
五官端正
Good at verbal English & Mandarin
良好的普通话及英语的口语
College degree or above
大专及以上学历
1-year experience in a similar capacity
同岗位1以上工作经验
Detail oriented
注重细节。
Positive attitude/role model Initiative
态度端正/有以身作则的意识
Customer Service Oriented 
富有服务意识
Good interpersonal skills 
良好的与人沟通的能力
Enthusiastic
热情
Organized
有条理
Computer Skill
计算机技能
Ability to shifting work
能适应倒班工作

语言能力：英语-熟练

计算机能力：熟练

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