岗位职责:
Delight Guest和悦宾客
1.Practice the service culture SHINE with Service Essence Training
对客服务中践行《服务精髓》中SHINE的服务文化要求
2.Solve the guest complaints with service culture E-Leap within Service Recovery Training
当客人向我们表达不满情绪时及时担负责任，并践行《服务补救》中的E-LEAP服务文化原则
3.Personal grooming, hygiene and courtesy are in line with hotel and brand standards
个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准
4.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度
5.Report to shift on time in issued uniform in a clean, neat and tidy appearance at all times.
准时上班，上班时穿着干净，整洁的制服	
6.Prepare public area cleaner daily work assignment.
为公共区域清洁员工，准备及分配每天的工作。
7.Supervision of the public area cleaners while they perform their duties according to the set schedule. These schedules must be updated according to business volume.
在公共区域清洁员工当值时，按照时间表监督他们的工作，这个时间表必须按照客人数量进行调整
8.Provide on-the-job training and identify training needs.
提供在职培训，识别培训需要
9.Brief all public area cleaner of all information and new changes from the daily Housekeeping briefing.
为公共区域清洁员工简洁讲述每天客房部晨会上所提到的所有信息及最新变化
 
任职资格:
Good health  
身体健康
Good communication 
良好的沟通技能
Pleasant looking 
五官端正
Oral and written fluency in Chinese.
拥有流利中文读写水平
Basic understanding of English.
对英文拥有基本了解
College degree or above  大专及以上学历
Minimum 4 years experience in housekeeping department or 2 years in supervisory levels. 
至少拥有4年以上客房部工作经验或两年主管等级的工作经验
Positive attitude/role model Initiative
态度端正/有以身作则的意识
Innovation Oriented 
富有创新意识
Customer Service Oriented 
富有服务意识
Good interpersonal skills 
良好的与人沟通的能力
Enthusiastic  热情
Organized 有条理
Well versed with Housekeeping machinery and cleaning equipments. 
对客房部机电设备和清洁设备非常精通.

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