岗位职责:
Delight Guest 和悦宾客
1.Practice the service culture SHINE with Service Essence Training
对客服务中践行《服务精髓》中SHINE的服务文化要求
2.Solve the guest complaints with scrvice culture E-Leap within Service Recovery Training
当客人向我们表达不满情绪时及时担负责任，并践行《服务补救》中的E-LEAP服务文化原则
3.Personal grooming, hygiene and courtesy are in line with hotel and brand standards
个人仪容仪表，卫生及礼貌礼节符合酒店和品牌标准
4. Strictly adhere to service processes and brand:standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓信息以提高客人体验感和品牌感知度
5.Provide Service to guests with the highest level of engagement
提供高水准的服务
6. Ensures that associates also provide excellent service to internal customers in other departments as appropriate
确保员工同样在适当的时候为其他部门的内部客人提供同样优质服务
7.Actively seeking feedback from customers and team members during operation
在服务期间积极收集客人及服务人员的反馈
8. To have a positive impact, taking full resporasibility and initiative to resolve problems, always communicating with both customers and colleagues clearly
保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰与客人或同事进行交流
9.Agreeing and implementing actions to make improvements to guest satisfaction.
就如何改进对客服务采取相应的措施
 

任职资格:
Good health身体健康
Good communication良好的沟通技能 
Pleasant looking五官端正
Well presence形象气质佳

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