• 五险一金
• 节假日加班费
• 包吃包住
• 结婚生育福利
• 节假日福利
• 生日福利
• 班车接送
• 带薪年假
• 带薪病假
• 月休8天

岗位职责:
1.	Establish positive customer, employee, and social relationships
建立良好积极的客户关系，员工关系，以及社会关系
2.	Keep team spirit. Actively cooperate with others to achieve common goals
时刻保持团队精神。与他人积极合作以达到共同的目标
3.	Understand the objectives, policies and codes of conduct of the hotel/department to achieve the achievement of the KPIs of the hotel
了解酒店/部门的目标、政策及行为准则，实现酒店主要KPI的完成
4.	Maintain a professional and positive attitude when communicating with various departments and other associate to ensure positive teamwork and effective two-way communication
在与各部门及酒店员工沟通时应保持专业积极的态度， 确保积极的团队合作及有效的双向沟通
5.	Participate in regularly organized departmental meetings. Timely grasp the information of departmental business activities
参加定期组织的部门会议。及时掌握部门经营活动信息
6.	Attend necessary training, events and meetings as required
按要求参加必要的培训、活动及会议
7.	Complete other tasks assigned by superiors
完成上级交代的其他工作任务
8.	Maintains a comprehensive calendar file to ensure required reports are properly prepared and submitted on a timely basis.  Distributes incoming/outgoing mail; gathers reference materials and assists in preparation of supportive documents
维护一个完整的日历，以确保所需要的报告的准备和及时提交。分发传入/传出邮件；收集参考资料，协助准备支持性文件
9.	Answers correspondence and composes memoranda, speeches and letters from verbal outline or stored examples
回答信件，从口头的提纲或储存的例子中得到的备忘录，演讲稿和信件
10.	Answers and screens incoming telephone calls
筛选并接听来电
11.	Manage calendar to include scheduling for maximum productivity for department to include vacation schedules
管理日历，包括为部门提供生产力的计划，及休假计划
12.	Manages VIP itineraries
管理贵宾行程
13.	Prepares letters to address guest complaints
准备好处理客人投诉的信件
14.	Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies
遵从公司的考勤指导方针，并坚持管理，部门和公司的政策
15.	Effective problem-solving skills to include the ability to collaborate with others
有效的解决问题能力，包括与他人合作的能力
16.	Review and prioritize email communications
审查并优先使用电子邮件沟通
17.	Coordinate travel needs for the department
协调部门的出差需求
18.	Manage administrative paperwork flow for the department to include HR administrative needs
为部门管理行政文书工作，包括人力资源管理需求
19.	Responsible for menu design and formatting
负责菜单的设计和格式
20.	Track and prepare all purchase orders
跟踪并准备所有采购订单
21.	Track performance reviews
跟踪绩效考核
22.	Decorating for holidays
节日布置
23.	Coordinate the department orientation of new employees
协调新员工的入职培训
24.	Coordinate press releases with the PR department
与公关部门协调新闻稿
25.	Distribute monthly operations reports
每月发布运营报告
 

任职资格:
Previous hospitality experience preferred
有酒店行业从业经验优先
Fluent in both verbal & written English & Mandarin
出色的普通话及英语的口语和写作能力
Ability to communicate fluently in the local language of the workplace both verbally and nonverbally.
 Bi-lingual is encouraged
能够流利地使用当地语言进行口语及书面的沟通。鼓励双语
Must have the proven ability when working with confidential information
在处理机密信息时必须具备已证明的能力
Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business
有能力与同事建立良好关系，确保团队合作是做生意的主要方式
Excellent guest service skills. Ability to respond to handle difficult or stressful situations with tact and diplomacy
优秀的客户服务技能。用机智和外交来应对困难或有压力的情况
Must be extremely computer savvy to include typing at least 60 wpm
精通计算机，包括键盘输入每分钟60个单词以上
Microsoft Office knowledge required
需要微软办公软件相关知识

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