• 五险一金
• 领导好
• 包吃包住
• 岗位晋升
• 技能培训

岗位描述
Job Description
1、协助前台总监进行前厅部日常运营管理工作，确保部门服务标准执行到位
2、处理宾客投诉及突发事件，及时解决问题并做好记录
3、督导前台，客房等一线部门的服务质量与工作效率
4、检查公共区域设施状况，协调工程部进行维护
5、审核每日报表及交接班记录，确保信息准确完整
6、协助制定并执行服务流程优化方案7，完成上级交办的其他运营管理任务
1. Assist the Front Office Director in the daily operation and management of the front office department, ensuring that departmental service standards are properly implemented.
2. Handle guest complaints and emergencies, resolve issues promptly, and maintain proper records.
3. Supervise the service quality and work efficiency of front-line departments such as the front desk and housekeeping.
4. Inspect the condition of public area facilities and coordinate with the Engineering Department for maintenance.
5. Review daily reports and shift handover records to ensure information accuracy and completeness.
6. Assist in developing and implementing service process optimization initiatives.
7. Complete other operational management tasks assigned by superiors.
人才要求
Talent requiring standard
1、具备酒店管理或相关领域基础知识
2、优秀的沟通协调能力及突发事件处理技巧
3、能够适应倒班工作制(含夜班)
4、熟练使用酒店管理系统及办公软件
5、注重服务细节，具有高度责任心
6、英语基础沟通能力优先考虑
1. Possess basic knowledge in hotel management or related fields.
2. Excellent communication and coordination skills, as well as techniques for handling emergencies.
3. Able to adapt to shift work (including night shifts).
4. Proficient in using hotel management systems and office software.
5. Pay attention to service details and have a strong sense of responsibility.
6. Basic English communication skills are preferred.

项目简介：柒拾汤温泉酒店坐落于北京市延庆区张山营镇古龙路66号。总面积1.3万平方米，背靠美丽的松山风景区，酒店拥有唐风设计风格的大型室内外汤池及各类豪华汤池、双床房、大床房及豪华套房70间；提供各类美食佳肴的同时，足浴、SPA和棋牌室等配套项目一应俱全；周边更有娱乐一体化设施，水上运动，高尔夫球场，马术运动等应有尽有，为宾客带来一次不同凡响的汤泉之旅。个人的成就也是企业的成功，您的努力必将获得客人的尊重、企业的认可，企业也将会因为拥有您这样的员工而骄傲和自豪。我衷心地希望您在今后的工作中兢兢业业、恪尽职守，尽快融入，携手共创美好的未来！