岗位描述
Job Description1、熟知当天订餐情况,注意记录宾客的特别活动(如生日庆祝会),应及时向主管汇报。
2、替宾客存取保管衣物,并询问有无贵重物品,贵重物品提醒宾客自行保管。
3、迎接宾客,引导宾客到预订台位或宾客满意的台位。
4、客满时,负责安排好后到的宾客,使宾客乐于等位。
5、随时注意听取宾客的意见,及时向上级反映。
6、随时注意在接待工作中的各种问题,及时向上级反映和协助处理。
7、掌握和运用礼貌语言,负责接听电话,宾客电话订餐应问清楚基本信息。
8、向客人介绍餐厅各式菜点,各种饮品和特式菜点,吸引宾客来餐厅就餐。1. Be fully aware of daily reservation status, pay attention to recording guests' special events (e.g., birthday celebrations), and report them to the supervisor in a timely manner.
2. Store and retrieve guests' clothing upon request, inquire about any valuables, and remind guests to keep valuables themselves.
3. Greet guests and escort them to reserved tables or tables that meet their satisfaction.
4. When the restaurant is full, arrange seating for late-arriving guests in a way that makes them willing to wait.
5. Constantly listen to guests' opinions and promptly report them to superiors.
6. Stay alert to any issues that arise during reception duties, promptly report them to superiors, and assist in handling them.
7. Master and use polite language, be responsible for answering phone calls, and for telephone reservations, ask for all necessary basic information.
8. Introduce guests to various dishes, beverages, and specialty items on the menu to attract them to dine in the restaurant.人才要求
Talent requiring standard1、有熟练的服务技能技巧和一定的应变能力,能妥善处理服务中出现的一般性问题。
2、掌握餐厅服务规程,了解餐厅各种菜肴的基本特点和简单的烹制方法。
3、工作主动,热情,认真,责任心较强。1. Possess proficient service skills and techniques, as well as a certain ability to adapt, in order to properly handle general issues that arise during service.
2. Master restaurant service procedures, understand the basic characteristics of various dishes, and have a simple understanding of cooking methods.
3. Be proactive, enthusiastic, diligent, and have a strong sense of responsibility.
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项目简介:柒拾汤温泉酒店坐落于北京市延庆区张山营镇古龙路66号。总面积1.3万平方米,背靠美丽的松山风景区,酒店拥有唐风设计风格的大型室内外汤池及各类豪华汤池、双床房、大床房及豪华套房70间;提供各类美食佳肴的同时,足浴、SPA和棋牌室等配套项目一应俱全;周边更有娱乐一体化设施,水上运动,高尔夫球场,马术运动等应有尽有,为宾客带来一次不同凡响的汤泉之旅。个人的成就也是企业的成功,您的努力必将获得客人的尊重、企业的认可,企业也将会因为拥有您这样的员工而骄傲和自豪。我衷心地希望您在今后的工作中兢兢业业、恪尽职守,尽快融入,携手共创美好的未来!